Part Time Family Engagement Specialist

This position is remote and strongly prefers candidates that reside in Arizona. May consider candidates in surrounding states. Residency requirement: must reside in Arizona.

About the Role

The Family Engagement Specialist provides exceptional customer service and onboarding support to students and families enrolled in K12-powered schools in Arizona. This role combines technical assistance, relationship building, and proactive engagement to ensure families and students successfully navigate online learning. The specialist serves as a trusted resource for new families, guiding them through account setup, attendance expectations, and early engagement while maintaining high support standards.

Responsibilities

• Deliver exceptional customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement.
• Welcome new families to K12 Schools and guide them through account setup, platform navigation, and orientation resources.
• Assist with login and password resets, platform access, and other basic technical support.
• Provide clear attendance guidance and emphasize the importance of daily participation and engagement.
• Proactively identify and contact students or families showing early signs of disengagement or irregular attendance.
• Conduct follow-up calls or messages during the initial weeks of enrollment to ensure students are attending and engaging consistently.
• Accurately document all interactions and support cases in PowerSchool with clarity and completeness.
• Apply knowledge of school systems, policies, and procedures to resolve requests.
• Track and share customer feedback and recurring issues with school leadership for continuous process improvement.
• Provide informal peer support by sharing resources, answering questions, and demonstrating effective problem-solving approaches.
• Assist leadership and the Family Engagement Coordinator with onboarding, peer coaching, and refresher training as needed.

Requirements

• High School diploma or GED.
• 0-1 year of related experience.
• One (1) year of relevant customer support work experience or equivalent combination of education and experience.
• Ability to clear required background check.
• Availability during regular business hours between 8am-5pm.

Qualifications

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with student information systems or similar databases.
• Strong attention to detail and ability to manage multiple priorities.

Schedule

This is a part-time, hourly role requiring availability during regular business hours (8am-5pm).

Pay

Stride, Inc. considers education, experience, qualifications, work location, expected quality and quantity of work, and required travel when determining salary. Offers will typically be in the bottom half of the range for this role.