Part Time As Needed - Patient Registration Customer Service Representative
Location: LifePoint Portage Hospital
About the role
Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role is a fantastic launchpad for a growing healthcare career, even if you have no prior healthcare background.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
This role requires you to be on your feet, thinking fast, and making a real impact in a dynamic environment.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Open availability for as-needed shifts (day, evening, and overnight availability)
- Holiday and weekend availability required
- Shifts will range between 8-12 hours, including a rotating on-call schedule
- PRN associates will be cross-trained in multiple departments as needed
Preferred: Medical or healthcare experience (but not required).
Benefits
R1 offers a competitive benefits package, including opportunities for professional growth, collaboration, and community impact.
Pay
The base pay range for this US-based position is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.