Part Time As Needed - Patient Registration Customer Service Representative

Location: LifePoint Lourdes Health

About the role

Shift: PRN - part time, work as needed. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required—we’ll train you every step of the way, and this role is a fantastic launchpad for a growing healthcare career.

Why You’ll Love This Job

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector—you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in-person interactions—balancing accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Preferred: Medical or healthcare experience (but not required).

Pay

For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

We offer a competitive benefits package.