Part-Time Admissions Greeter

Responsibilities

• Maintain the integrity of Front Gate processes.
• Maintain the Gatehouse as a functional working area, keeping it clean, tidy, and organized.
• Maintain a consistent log of all visitors by using Wave Hill's operational software system, Altru.
• Open and close daily register, ensuring the starting and closing register is correct and there is no shortage or overage in the daily income count.
• Assist Visitor Service Manager with reporting daily transactions at the end of day.
• Interact with visitors to complete a smooth and efficient financial transaction of the applicable charges.
• Quickly process occasional large crowds and demonstrate accuracy under pressure.
• Handle any issues with a visitor or direct the visitor to the proper personnel.
• Work with other department members on days when there are special events.
• Work with Security staff to assist visitors to the proper location in the garden.
• Work with Development Department on procedures for enrolling new Wave Hill Members.
• Record incoming packages.
• Follow Wave Hill's safety procedures and protocols.
• Write detailed, accurate reports in a clear comprehensive manner.

Qualifications

• High-school diploma or the equivalent.
• Handles currency with a high degree of responsibility and accountability.
• Proficient in Microsoft Office programs.
• Able to learn new software systems, especially Altru.
• Excellent customer-service skills.
• Experience in visitor service with a public garden or cultural institution a plus.
• Possesses a calm professional demeanor.
• Excellent communication and listening skills.
• While on duty, able to respond flexibly to emergencies and other situations that may require immediate attention.
• Able to remain calm under stress and interact with diverse groups of people.
• Experience in a public garden or cultural institution preferable.
• Able to lift a minimum of 30 lbs.

Schedule

The Part-Time Admissions Greeter must be able to work a minimum of three to four days a week with some flexibility in their schedule. A Thursday through Sunday schedule is the most useful.

Pay

This position pays $16.50 per hour.