Greeter Part-Time

About the Role

The Greeter performs various customer service activities, including greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasks to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest, ensuring customers feel welcomed and appreciated.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC, and In-Store Pickup.
• Models brand standards for customer service by presenting a professional image, adhering to the dress code (green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s), wearing a visible name badge, and maintaining welcoming body language.
• Checks in all customers’ merchandise for returns.
• Checks in all vendor representatives, completing necessary visitor log information and controlling visitor badges.
• Remains aware of all “Special events” in the store and informs customers of event details, sales, or promotions; provides promotional materials to support special events.
• Ensures the entryway and surrounding work area remain clean, tidy, and safe for customers and staff.
• Assists in the facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated staff to complete the guest check-in per company SOP. Note: Greeters should never accept, possess, or handle a firearm while performing their duties.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent (minimum).

Skills

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Regularly walks and stands.
• Occasionally performs computer work and lifts up to 50 pounds.
• Seldom to never sits.
• Constantly communicates with others to exchange information.
• Constantly repeats motions that may include the wrists, hands, and/or fingers.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Light work that includes constantly moving and lifting objects up to 20 pounds; occasionally moves and lifts objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.
• Additional benefits available.