Part-Time Admission/Concession Specialist

About the role

The Part-Time Admission/Concession Specialist works under the supervision of the facility supervisor or assistant supervisor or designee, ensuring customer satisfaction, cleanliness, and food safety in concessions and admissions while overseeing snack bar operations in compliance with FDA, Florida Department of Health, and Florida Department of Agriculture regulations.

Responsibilities

• Ensuring customer satisfaction, cleanliness, and food safety in concessions and admissions
• Directing and overseeing all activities of the snack bar in accordance with FDA, Florida Department of Health, and Florida Department of Agriculture guidelines
• Serving as the initial point of contact for guest interaction, responding to needs, requests, and inquiries, and providing answers or solutions as instructed by the supervisor
• Direct supervision of all Guest Service Representatives working in concessions and the admissions booth
• Greeting members and guests
• Retail sales
• Cash register transactions
• Merchandising
• Inventory control
• Customer service
• Daily revenue summary
• Facility security
• Answering customer questions regarding hours of operation, facility, services, and park programs
• Supervision of admission, concession, and reception areas
• Training and supervising employees in proper operation of concessions and admissions, including outstanding customer service, food handling, and workplace safety
• Performing required clerical duties
• Preparing reports and documents according to departmental procedures
• Completing financial reports for admission, concession, and reception operations
• Operating a Point of Sale system/cash register and performing mathematical calculations
• Assisting customers with program registration, facility rentals, and memberships
• Operating office equipment such as multi-line telephone system, computer, copy machine, and fax machine
• Providing exceptional customer service in person and over the telephone
• Assisting in preparing the facility, equipment, and/or materials for recreational activities, facility rentals, and special events
• Observing, enforcing, and complying with all policies, rules, regulations, laws, and ordinances of the facility, department, and City of Coral Gables
• Maintaining supply and equipment inventory control
• Performing cost control activities and reports
• Issuing, receiving, and overseeing the use and care of recreation and/or facility supplies and equipment
• Assisting in the maintenance and cleanliness of the facility and equipment
• Administering basic first aid as required and preparing/completing related paperwork
• Attending all staff meetings, trainings, and other functions as required
• Securing the facility at the close of daily operations
• Working evenings and weekends as required
• Performing other related tasks as required

Qualifications

• High school diploma or equivalent
• Concessions experience preferred
• Retail and cash handling experience preferred