Sales and Guest Service Specialist (part-time)

About the role

Be the first smile they see – and the lasting impression they remember. Chapter Aesthetic Studio is seeking a passionate Sales and Guest Service Specialist to join our Coralville team. In this dynamic role you’ll be the heartbeat of the guest experience, setting the tone from the moment someone walks through the door. More than a receptionist, you’re a relationship builder, confidence booster, and trusted guide throughout the guest journey.

Responsibilities

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check‑in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Meet and exceed sales goals for services, memberships, and retail
• Maintain a clean, organized, and guest‑ready studio environment

Requirements

• At least 2 years of sales experience in a fast‑paced, guest‑focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech‑savvy and comfortable with phones, booking systems, and POS software
• Organized, detail‑oriented, and adaptable under pressure
• High school diploma or equivalent required

Benefits

• Supportive, people‑first culture focused on delivering confidence through personalized care
• Ongoing training and professional development
• Modern, uplifting studio environment with a tight‑knit, collaborative team
• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network

Pay

Starting at $18+/hour (based on sales experience) plus eligibility for monthly incentive pay.