PART SALES ASSISTANT I

Primary Duties and Responsibilities

• Receive and fill telephone orders for parts.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Fill customer orders from stock and requisition items that are out of stock.
• Prepare sales slips or sales contracts.
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Maintain and clean work and inventory areas.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Verify current account status and check credit ratings.
• Distribute documents for processing resulting from parts sales.
• Assemble materials for instruction manuals.
• Perform other related duties.

Qualifications

• A high school diploma or equivalent is required.
• Ability to read and comprehend complex instructions, detailed correspondence and memos.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, vendors and other employees of the organization.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Ability to calculate and interpret financial measures such as percentages, margins, ratios and other comparative statistics.
• Must be able to interpret graphs and other visual representations used to present data.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Ability to calculate and interpret financial measures such as percentages, margins, ratios and other comparative statistics.
• Must be able to read and understand various service manuals, electrical diagrams, and troubleshooting guides.
• Must be able to read and understand the Thompson Pump & Manufacturing Co., Inc. Employee Handbook, safety plans/programs, safety training materials and SDS sheets.