Parlour - Cannabis Dispensary - Assistant Store Manager

About the Role

Parlour - Golden Grail Group, a dynamic leader in the cannabis industry, is seeking an enthusiastic and dependable Assistant Store Manager to support operations at one of our cannabis dispensary locations. This is a hands-on leadership role focused on training, coaching, compliance, and sales execution. You’ll work closely with the Store Manager to drive team performance, uphold brand standards, and ensure exceptional customer experience.

Key Responsibilities

• Lead by example and hold team members accountable to exceptional customer service standards
• Support and model a customer-first culture, reinforcing the brand values and service experience
• Collaborate with the Store Manager to hire, train, coach, and develop team members across all roles
• Demonstrate operational competence across all positions (Receptionist, Product Specialist, Shift Lead)
• Maintain working knowledge of all company policies and regulatory compliance protocols
• Delegate responsibilities effectively to ensure a smooth, efficient, and compliant workflow
• Monitor and uphold store cleanliness, organization, safety, and brand presentation
• Assist with forecasting, scheduling, and labor management in line with business trends and sales
• Drive execution of store promotions and track progress toward goals
• Assist in reviewing and validating daily POS transactions, METRC compliance, and employee timekeeping
• Role model and reinforce outstanding customer service through real-time coaching and feedback
• Conduct regular check-ins with the Store Manager to assess performance, goals, and development opportunities
• Identify and mentor high-potential team members to support internal career advancement
• Represent the brand with integrity and professionalism, both in-store and in the community

Requirements

• 21 years of age or older
• High school diploma or equivalent
• Valid OLCC Marijuana Worker Permit
• Proven advancement in a supervisory or leadership role
• Strong interpersonal and communication skills
• Reliable, punctual, and highly attentive to detail
• Confidence in multitasking and operating in fast-paced environments
• Proficient in basic computer systems
• Working knowledge of POS platforms and METRC preferred

Preferred Qualifications

• Minimum 2 years of fast-paced retail experience
• Previous management experience with demonstrated growth in responsibility
• Strong communication and customer service skills
• Prior cannabis product knowledge
• Previous experience with POS systems and cash handling
• Excellent organizational and time-management skills

Schedule

• Day shift
• Night shift
• Monday through Friday availability
• Weekend and holiday availability