Parking Team Leader, 2026 Season

Essential Functions

• Supervision of Parking Associates and enforcement of Sporting Park policies and procedures.
• Provide information, assistance, and direction to guests and associates.
• Cookier Barrier setup and teardown coordination.
• Attend pre-game team briefings.
• Coordinate and oversee event parking setup and supervise changeover from ingress to egress.
• Coordinate, check-out, and keep track of necessary equipment such as radios, scanners, flags, flashlights, etc.
• Apply conflict resolution, de-escalation, and mediation techniques to resolve guest and associate disruptions.
• Notify management of all associate issues to help ensure that an accurate level of corrective action is received.
• Oversee traffic control in designated areas as needed.
• Understand, retain, and adhere to safety protocols and procedures to ensure guest and associate safety in case of an emergency.
• Document and report all worker’s compensation incidents to management.
• Engage with Parking Associates throughout the course of each event to provide support and assistance as needed.
• Confirm all required positions are covered and collaborate with the Parking Captain and other Team Leads as needed to adjust the staffing deployment.
• Manage expectations and routinely communicate to the Parking Captain and peers.
• Efficiently report any known accidents, possible threats, hazards, and harassment claims to management.
• Acknowledge and recognize positive behavior and report to Manager or Coordinator for their awareness and recognition.
• Maintain high standards of housekeeping and safety policies.
• Assist management with new hire orientations during preseason and throughout the season.
• Always represent Sporting Kansas City in a professional manner.
• Strive to put these words into action.
• Perform other related tasks as assigned.

Personal Attributes

• Strong leadership, organizational, communications and interpersonal skills.
• Ability to communicate effectively with management, peers, and subordinates.
• Strong problem-solving skills; able to make decisions in a fast-paced environment.
• Able to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Friendly, welcoming, and professional appearance and demeanor.
• Excellent customer service skills and public speaking ability.
• Effectively lead and supervise a team of Parking Associates and be Experience Obsessed.
• Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
• Strong attention to detail and precision.
• Reliable and dependable.
• Crowd and traffic control and de-escalation abilities.
• Passionate about sports, particularly the game of soccer.

Skills And Experience

• High school diploma or G.E.D. Certificate preferred.
• 2+ years of supervisory experience or comparable experience.
• Previous experience working in a public event venue or in a customer service role preferred.
• Basic technology skills, including but not limited to Microsoft Office, Outlook and Connecteam scheduling application.
• Reliable transportation to and from work.

Physical Abilities

• Requires constant periods of walking and/or standing.
• Required to talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
• Must have valid driver's license.
• Ability to drive truck with attached trailer.
• May be working near moving mechanical parts.
• Commitment to work 85% of Sporting Park (including but not limited to MLS, Leagues Cup, Copa America, concerts, and football) events.
• Must be available preseason and during season to attend mandatory trainings.
• Ability to work non-traditional hours, including evenings, weekends, and holidays as necessary.