Parking Service Advisor/$15 P/H/Cleveland Clinic

Job Details

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-$17 per hour.

Work Schedule

The work schedule for this position is 2pm - 10:30pm/ROTATING WEEKENDS/MUST SUBMIT RESUME.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Eligible for the company’s 401k retirement savings plan

Essential Job Functions

• Handle inbound calls
• Prepared to answer questions regarding taking payments, refunds, directions, and other issues
• Problem solving
• Expectant Mothers Program
• LEED Program
• Group Account Program
• Embrace and understand metrics to ensure you can maintain company standards on talk time, wrap time, availability time and others as determined by our Performance Management team
• Ability to calmly defuse patients, visitors and employees escalations
• Handle intercom calls prepared to answer questions regarding access, badging, assistance, directions, and problem solving

Essential Qualifications

• Minimum 2 years of customer service experience required. Preferably in a call center environment
• Possess solid verbal and written communications skills
• Proficient in Word, Excel, PowerPoint and Microsoft Office
• High School diploma (or equivalent) required
• Reliable transportation to and from work
• Good organizational and problem solving skills
• Ability to work independently and within established guidelines
• Ability to follow direction
• Ability to effectively work within a team

Physical Demands and Working Environment

• Ability to stand and sit for long periods of time
• Vision: See in the normal visual range with or without correction
• Hearing: Hear in the normal audio range with or without correction