Parking Project Manager

About the role

The position involves providing professional, courteous, and compassionate guest services for patients, visitors, and guests while adhering to ABM and the Hospital's standards. The primary responsibilities include managing and coordinating valet, garage, and shuttle operations, ensuring guest satisfaction, and implementing corporate service standards.

Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment.
• Manage and coordinate all activities related to valet, garage, and shuttle operations.
• Recommend measures to improve performance, guest satisfaction, and increase efficiency.
• Administer Corporate Service Standards and Hospital Service Expectations.
• Maintain established policies, procedures, objectives, quality assurance, safety, and environmental and infection control.
• Recruit and hire qualified applicants for each position, ensuring adequate staffing to meet operational requirements.
• Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
• Absorb guests into and out of their vehicles by opening/closing car doors, and retrieving/storing wheelchairs/strollers and belongings.
• Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Keep work area clean of debris.
• Ensure established dress code and hygiene guidelines, including being properly identified, are consistently applied and followed.
• Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak traffic flow.
• Prepare schedules and compile payroll data.
• Ensure labor and expenses are managed within budgetary guidelines.
• Process deposit verifications and audit cash flow, ticket counts, monthly parking, tip pool, key counts, car counts, HPS coupons, hospital vouchers, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements.
• Monitor traffic patterns and activity to prevent injuries and guest claims.
• Promptly investigate claims, providing support whether denied or approved.
• Investigate guest complaints and communicate resolution.
• Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
• Perform all valet-related tasks, as needed.

Qualifications

• Proven ability to manage, train, and develop a team.
• Proven experience building and maintaining professional working relationships.
• Proven background managing multi-task operations.
• Experience implementing policies and procedures.
• Experience preparing and/or maintaining a budget.
• Effective verbal and non-verbal communication skills.
• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid, or windy weather conditions for long periods of time.
• Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.
• Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching.
• Ability to stand continuously and perform job functions for a full shift.
• Education minimum: high school diploma or equivalent.
• Read, write, and communicate using English language sufficient to perform job functions.
• Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary, or similar convictions.
• Must pass a pre-employment drug test.
• Must provide proof of eligibility to work in the United States.
• Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required.
• Ability to operate a standard and automatic transmission, if required.