Parking Operations Coordinator

About the role

As a member of our parking crew at Raleigh-Durham Airport, you'll be our trusted navigator in the bustling world of parking and transit operations. You'll oversee every entrance and exit with precision, ensuring safety and smooth operations.

Responsibilities

• Answers and resolves customer service inquiries in person, or via intercom and telephone.
• Troubleshoots and performs equipment repairs and resetting.
• Provides various types of customer service including verifying payments, giving directions, answering questions, lost car assistance, and jumpstarts.
• While driving a company vehicle issues parking citations to customers illegally parked in the facilities.
• Handles high traffic periods including holiday traffic coming into and out of parking facilities.
• Investigates customer complaints and makes decisions regarding actions to be taken.

Requirements

• Education: Required: High School Diploma or GED
• Experience: Required: 1 or more years of direct customer service
• Licenses or Certifications: Required: Valid NC Driver’s License

Emergency/Weather Status

This position is considered Essential. This means this department and role are essential to operations and required to be on-site when there is an airport incident (emergency/weather).

Typical Work Hours

• Ability to work rotating schedules through a 24-hour period.
• Training shifts include: 4 weeks @ 6AM – 2PM, 2 weeks @ 2PM - 10PM, and 2 weeks @ 10PM - 6AM before moving into a set schedule.
• Schedules are determined by a bid process and subject to change based on business needs.

Location

RDU Airport Campus

RDU Benefits

At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page.

Compensation

Maximum – Based on experience
Minimum - $21.40