PARKING MANAGER - SHUTTLE

About Us

One of the nation’s leading parking management experts, we recognize that “people” are what makes our company successful. With over 72 years in business, we understand the importance of treating clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we combine experience, passion, and know-how to adapt to new technologies and market demands.

Culture

Our strong, distinctive culture is built on shared vision, style, and values. Key traits include clear values, caring, loyalty, humility, and a deep commitment to community. These values guide our decision-making and define how we treat customers, clients, suppliers, and team members.

About the Role

As a Commercial Shuttle Manager, you will oversee the transportation of passengers to and from designated locations safely and on time. You will ensure passenger comfort and satisfaction while embodying our core values: accountability, communication, family, exceptional service, and profitability.

Responsibilities

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.
• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.
• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities, including operating wheelchair lifts or aiding those with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.
• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.
• Troubleshoot issues during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

Requirements

• High school diploma or equivalent.
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k retirement plan.
• Vacation and sick leave for full-time and part-time employees.
• Holiday pay for full-time and part-time employees.
• Discount programs.