Parking Maintenance/Porter - Metro Health Medical Center

Towne is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

Starting Pay

$16 - $18 per hour

Benefits

• Medical, dental, and vision insurance (full and part-time employees)
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

Eligibility requirements depend on job classification, length of employment, and number of hours worked. Seasonal and temporary roles are not eligible for benefits.

Schedule

Weekdays and weekends, 2nd shift (3 pm to 11 pm)

About the Role

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly, and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles, as well as assisting with any type of customer issue in the parking area, including lock-outs, flat tires, battery jumps, and lost vehicle assistance.

Responsibilities

• Conduct cleanliness checks each shift of all guest entrances/elevator landings in the entire garage, including:
  • Emptying all ash urns daily and trash receptacles at ½ full or higher
  • Sweeping all litter and cigarette butts in the common landing area
• Use a mop or power washer to eliminate stains in the common area from liquid spills
• Wipe all signage, wayfinding material, and pay-on-foot stations in the common area with appropriate cleaning solutions and cloth
• Maintain general cleaning of the garage using a mobile garbage can, broom, and dustpan, including:
  • Removing debris (cans, bottles, cups, refuse) from the ground, ledges, and walls
  • Using paint-safe solution or power washer to eliminate stains from pillars and columns
• Wipe all signage and wayfinding materials at garage vehicular entrances and exits with appropriate cleaning solutions and cloth
• Clean all equipment, including gates, gate arms, card reading equipment, and attached signage
• Empty all returned guest key receptacles at garage exits and return them to the Towne Park MOD for redistribution
• Power wash areas of garage entrances and exits needing additional attention beyond regularly scheduled maintenance
• Assist guests with directions and inquiries, providing information about the surrounding area and main attractions
• Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of customer financial and identifying information

Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Must pass a criminal background check and drug screen
• One to three months of related experience and/or training without a diploma or GED; or equivalent combination of education and experience
• Customer service experience preferred
• Knowledge of basic general cleaning
• Ability to read, write, and comprehend Standard English, including simple instructions, correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations
• Ability to understand 24-hour and military time systems
• Ability to understand rates applicable to time passed

Working Conditions & Physical Demands

• Regularly required to talk or hear
• Frequently required to sit or stand for extended periods; may be required to run, walk, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Lifting requirements:
  • Exert up to 100 pounds of force occasionally
  • Up to 50 pounds of force frequently
  • Up to 20 pounds of force constantly
• Majority of work performed outdoors for extended periods, including the entire duration of shift
• Subject to environmental conditions, including extreme heat and cold weather
• Travel of up to 5% may be required