PARKING LEAD

About the role

To promote El Paso as a premier destination by delivering exceptional hospitality and entertainment, showcasing our borderland culture and natural beauty, curating world-class events that foster community connection, and providing fun, safe, and inclusive aquatic experiences for guests of all ages.

Responsibilities

• Train parking staff in established facility and companywide policies and procedures to include but not limited to; enforcing personnel rules and regulations, standards of conduct and work attendance, safe work practice enforcement, proper use of equipment and technology, proper garage use, required maintenance of all facilities and securing of all parking facilities
• Maintain positive public relations and act as liaison for the department presenting a favorable image of the department and the organization as a whole
• Handles customer complaints and inquiries
• Provide general tourist and event information or other routine information to patrons and general public
• Financial responsibility for strict procedures and controls of all monies received to include but not limited to: accuracy in cashier sales, proper reconciliation of sales with ticket inventory sold by each cashier, proper preparation and verification of daily deposits, scrutiny for determent of cash shortages or losses
• Audit of prior day’s activity to include but not limited to: correlation of cash recorded to cashier sales, car counts, ticket sales, car storage, monthly parking, special parking, parking rates, deposit and drop and overview of accuracy of Parking Report
• Ensure compliance and provide required reporting and billing with land lease agreements, parking agreements, and other agreements as applicable to parking operations and developing contract parking agreements
• Monitor parking staff to ensure proper ingress and egress of traffic during events including periodic patrolling of parking areas to deter theft and vandalism
• Formulate short and long range plans for departmental regulations and improvements
• Maintain inventory of supplies and equipment using Just In Time analysis or the like
• Ensure Shipping and Receiving complies with cataloging and verification of special equipment and supplies ordered by various departments
• Provides general maintenance and upkeep of parking equipment
• Perform various clerical tasks to include but not limited to: sort and organize files, good record keeping, daily reconciliation and verification of change fund, prepare daily activity reports on computer, inventory of assigned ticket stock, supplies, and staff leave requests

Qualifications

• Working knowledge of parking operations and automated parking systems preferred
• Experience in general office work, supervision of financial operations and transactions, including one year cash handling experience
• Good knowledge of cleaning methods, procedures, materials, tools and equipment

Knowledge, Skills & Abilities

• Minimal knowledge, skills and abilities required to this job:
• Ability to work with minimal supervision and exercise initiative and independent judgment to determine work methods or approaches to work situations for the types of events anticipated at the facility
• Work effectively under pressure and/or stringent schedule
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
• Ability to work with the public and professionally handle confrontational situations
• Ability to effectively supervise staff
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to follow oral and written instructions and communicate effectively with others in both oral and written form
• Meet the physical demands of this job, which include being able to get in and around the facilities (requires personal mobility), lifting, carrying, moving and moderate to loud noises
• Operate equipment such as light trucks, pallet jacks, forklifts, scrubbing and sweeping machines
• Able to work irregular hours including, night shifts, weekends and holidays
• Professional presentation, appearance and work ethic
• High level of skill in counting cash accurately and handling large volumes of cash
• Able to perform profit/loss analysis
• Able to operate computer controlled automated parking system, basic troubleshooting, creation of reports, activation/deactivation of authorized parking users and groups
• Being able to communicate in Spanish is beneficial

Physical Demands

Considerable amount of walking, climbing, stooping and possibly heavy lifting
Exposure to both indoor/outdoor settings, adverse weather conditions, moving vehicles, and moderate noise

Computer Skills

Computer knowledge and use of Microsoft Office components such as Word, Excel, and PowerPoint required