Parking Garage Porter - Dallas, TX

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Responsibilities

• Facility Maintenance: Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.
• Safety and Security: Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures.
• Customer Assistance: Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements.
• Equipment and Signage Maintenance: Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.
• Incident Reporting: Document and report any maintenance issues, safety concerns, or suspicious activity to management.
• Weather Preparedness: Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.
• Additional Responsibilities:
  • Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs.
  • Attend staff meetings and complete all required training modules on time.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory.
• Valid driver’s license and reliable transportation.
• Acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays to support guest needs and hotel operations.

Skills

• Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Work Environment

• Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments.
• Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.
• May be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Benefits

• Health Benefits – Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.

Pay

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. Hourly pay rates vary by market and meet or exceed the minimum wage requirements for your specific work location.