Parking Field Operations Representative

About the role

Lehigh University's campus is a place people care about and the Parking Field Operations team helps keep it running smoothly, safely, and fairly. If you take pride in hands‑on work that supports the campus community, this full‑time Parking Services position (Position Number: S77130, Grade 5 – 37.5) is worth your attention.

Responsibilities

• Patrol University parking facilities to identify and act on parking violations, using a hand‑held terminal, portable printer, and Motorola portable radio
• Issue citations accurately and consistently, applying established procedures to determine the appropriate course of action in special or complex situations
• Assist with the coordination and management of special event parking across campus
• Provide responsive, professional assistance to all campus users — students, staff, faculty, and visitors
• Maintain and rebalance goLehigh BikeShare bikes across established campus locations to ensure availability and safety
• Relay maintenance information to the BikeShare manager, including updates on reports and cases submitted by users
• Answer incoming calls to the Parking Services office and respond to enquiries in a professional and timely manner
• Process and issue parking permits to eligible campus users
• Manage filing and paperwork in line with departmental record‑keeping standards
• Run operational reports to support department administration and decision‑making

Requirements

• High School diploma or GED
• Valid driver's license with good record and comfort operating a vehicle in a campus environment
• Strong attention to detail and the ability to apply policies consistently and fairly
• Clear, professional communication skills — in person, on the phone, and in writing
• Ability to work outdoors across varied weather conditions and terrain
• Service‑oriented approach; Lehigh's parking operations serve a diverse university community, and every interaction reflects the department
• Successful completion of standard background checks including social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history

Benefits

• Comprehensive benefits package that includes health and dental coverage
• Generous paid time off
• Tuition benefits for you and eligible family members
• Part of a tightly knit team where you have real ownership of your area
• Supportive colleagues who know the campus well
• Opportunity to maintain an environment where thousands of people learn, work, and connect every day

Pay

The approximate salary range for this position is $28,600–$33,840, subject to change based on experience, skills and qualifications.

Schedule

This is an on‑campus, non‑remote position. Hours may shift during academic breaks and overtime may be required. As Essential Services Staff, you are expected to report to campus and remain during inclement weather and other emergency situations to support campus safety, security, and services.