Parking Enforcement - University of Houston

Department: Operations - Field • Location: 4224 Elgin St, University of Houston

About the role

The Parking Enforcement Officer monitors the property for suspicious activities, reports to onsite security when appropriate, and ensures safe and efficient operations. They answer questions related to the parking facility and surrounding area, assist customers with mobile phones and the pay-by-phone app, and work closely with team members to maintain quality, safety, and compliance with state and local laws.

Responsibilities

• Deliver exceptional customer service, especially in difficult situations.
• Remain calm and professional when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system to monitor compliance with parking policies and procedures.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Enforce time limits within specific posted areas using the LPR system.
• Maintain the appearance of the LPR vehicle to present a professional image.
• Follow up with management on potential customer service issues.
• Assist merchants with issues related to the parking validation system.
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Requirements

• Able to walk and stand for up to 10 hours.
• Able to bend, crouch, and reach.
• Able to use stairs when required.
• Must be able to lift up to 50 lbs.
• Work is performed outdoors for extended periods, including the entire duration of shift.
• Subject to environmental conditions, including extreme heat and cold weather.

Qualifications

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word, Excel, Access, Outlook).
• Comfortable with devices running both Android and Apple operating systems.
• Excellent verbal and written communication skills.
• Valid driver’s license required.
• Clean Motor Vehicle Report (MVR).

Benefits

Full Time:

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays.
• Comprehensive health plans: Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company-paid basic life and short-term disability, with additional options for loved ones.
• 401(k) Plan: Generous employer match with immediate vesting.
• Employee Assistance Program: Access to behavioral health care for you and your family.
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones.

Part Time:

• 401(k) Plan: Generous employer match with immediate vesting.
• Sick Time Off: Paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access to behavioral health care for you and your family.

Pay

$15.00 per hour

Schedule

Days vary (timing around 6:00 AM – 11:00 PM).