Parking Enforcement

About the role

Parking Enforcement position in Dana Point, CA responsible for ensuring garages are maintained and cleaned daily, monitoring assigned locations, issuing fee notices when appropriate, and ensuring parker compliance.

Responsibilities

• Ensure the assigned garage is maintained and cleaned daily.
• Must be willing to travel by foot to enforce throughout the assigned garage.
• Ensure all parkers are compliant in time zones.
• Report concerns or needs to direct supervisor if directly asked or in the case of an emergency.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Responsible for general light maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
• Responsible for ensuring all daily duties on the maintenance checklist are completed efficiently and timely.
• Greet customers using names, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide vehicle assistance to customers in the garage.
• Assist customers as needed over the intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or GED preferred but not required.
• Experience with general facility maintenance required.
• Experience in customer relations.
• Cleaning experience along with outdoor housekeeping.
• Parking industry experience preferred but not required.
• Strong customer service experience preferred.
• Parking and/or hospitality industry experience preferred but not required.
• Ability to lift, push and pull at least 30 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Ability to work outside in varying weather conditions (heat, rain, cold).
• Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Skills

• Ability to communicate professionally and effectively.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.
• Janitorial, laborer, housekeeping, cleaning, maintenance, porter experience is preferred.

Pay

$22.00 per hour

Schedule

Part‑time; shifts can range Monday–Sunday, 12 p.m. to 8 p.m.