Parking Cashier

Responsibilities

• Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
• Be present and ready to assist customers every scheduled day, on time and in uniform.
• Count the “bank” of revenue at the start of each shift to ensure the starting total is accurate.
• Collect cash and/or validations and maintain the security of the collected funds.
• Make change and issue receipts or tickets to customers for each transaction.
• Compute or recalculate bills from tickets showing the amount due per customer.
• Quote prices for parking services and receive payment upon customer receipt.
• Give directions to city locations and assist customers in navigating the facility.
• Complete lost ticket forms when the original tickets cannot be found.
• Resolve customer complaints quickly and efficiently, seeking supervisor assistance when needed.
• Answer telephones promptly and courteously.
• Maintain cleanliness of the booth and pick up trash in the surrounding area.
• Conduct timely checks to ensure proper inventory of necessary work aids and supplies are available.
• Verify the log of shift transactions against the bank of collected revenue on hand.
• Compile the “bank” of collected revenue during the day once a predetermined amount has been collected.
• Record amounts received, cars in/out of the facility, and cars left in the facility (if applicable) while preparing the shift report of transactions.
• Perform any other duties assigned by the supervisor.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Education and/or Experience: Less than high school education or up to one month related experience or training or equivalent combination of education and experience.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift, and/or weekends may be required.
• Licenses Required: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make change.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Other Skills and Abilities: Ability to use a clock (standard/military time), calculator (optional), or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk and sit. Specific vision abilities required by this job include close vision.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.
• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law.
• SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.