Parking Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reports to Box Office in appropriate uniform to attend pre-event briefing.
• Covers and checks out miscellaneous unform and equipment necessary to perform assigned position.
• Welcome guests first with a smile, eye contact, and positive, energetic attitude.
• Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.
• Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.
• Provide accurate information about the facility and event timelines.
• Aid guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.
• Manage pedestrian safety in and around parking areas during peak arrival and departure times.
• Maintain cleanliness and organization of parking areas, signage and equipment.
• Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.
• Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.
• Monitor parking lot activity to prevent unauthorized access and ensure guest safety.
• Report any safety hazards, suspicious activity, or maintenance issues immediately.
• Follow all safety standards, company and department policies and procedures.
• Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.
• Accurately, honestly report for assignment of parking spaces, charging appropriately for each.
• Act in a professional manner always with guests, clients, team members, and others encountered.
• Provide and deliver exceptional guest experiences to every guest, client, team member, every time.
• Remain flexible and able to adapt to situations as they occur.

QUALIFICATIONS

• Guest first mindset.
• Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
• Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
• Work effectively under pressure and/or stringent schedule to produce accurate results.
• Positive, friendly, attitude with neat appearance, and smile required.
• Must work well with others.
• Must speak and understand English.
• Ability to pass a credit/background check.

SKILLS AND ABILITIES

• Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude.
• Interpersonal and communication skills with ability to follow instructions, both verbal and written.
• Maintain proper grooming and dress code standards.
• Apply teamwork by working collaboratively with other team members.
• Problem-solving to resolve guest concerns or unexpected situations calmly and efficiently.
• Ability to undertake and complete multiple tasks.
• Attention to detail.

PHYSICAL DEMANDS

• This position requires substantial walking, stationary standing, stooping, and similar movements.
• Ability to lift and move cones, signs, minor equipment and similar, lifting up to 30 lbs.
• This position is located outside the facility, and must be able to endure temperature extremes, both hot and cold.