Parking Attendant

Why Join LAZ Parking?

• Competitive hourly pay
• Flexible part-time opportunities
• Growth opportunities within a national parking and mobility leader
• Team-oriented work environment
• Opportunity to make a positive impact through exceptional customer service

The Spirit of the Position

A LAZ Parking Ambassador plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

Customer Service

• Greet and assist customers entering and exiting the facility.
• Provide exceptional customer service in a professional and courteous manner.
• Respond to customer questions, concerns, and service requests.
• Assist customers experiencing transaction or equipment issues.
• De-escalate customer concerns and resolve issues promptly whenever possible.

Parking Operations

• Assist patrons and facility personnel at entry and exit lanes.
• Process cashier transactions accurately and efficiently.
• Assist with lane openings and closures as needed.
• Secure and monitor gates and access points.
• Perform routine inspections of parking equipment and operating systems.
• Troubleshoot minor equipment and payment station issues.
• Report operational, safety, or equipment concerns to the Supervisor or Manager on Duty.
• Maintain awareness of facility operations to support a safe and efficient customer experience.
• Follow all company policies, procedures, and safety standards.
• Perform additional duties and special projects as assigned.

Required Skills & Experience

• Strong customer service experience with demonstrated problem-solving skills.
• Ability to remain calm and professional when interacting with upset or frustrated customers.
• Cash handling experience preferred.
• Ability to work independently and manage multiple responsibilities simultaneously.
• Strong communication and interpersonal skills.
• Ability to understand and follow company policies, procedures, and operational guidelines.
• Dependable attendance and punctuality.
• Demonstrated sense of urgency and responsiveness.
• Ability to adapt to changing operational needs and customer demands.
• Ability to successfully meet any site-specific credentialing or badging requirements, if applicable.

Physical Requirements

• Ability to work outdoors and in varying weather conditions, including heat, wind, rain, and other environmental conditions.
• Ability to lift, push, and pull up to 25 pounds.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat, and lift throughout the workday.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.