Parker House - Support Staff

About the role

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for part-time overnight Support Staff for the Family Shelter at our Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. This position will be between the hours of 10:30 PM and 7:00 AM the following day, Monday through Thursday.

Position summary

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant's needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

Responsibilities

• Perform daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate residents' observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide "awake" shift coverage and maintain grounds security at all times.
• Conduct hourly safety and security checks during designated periods.
• De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical data.
• Perform housekeeping and other maintenance tasks as needed (e.g., change light bulb, plunge toilet). Prepare rooms for next resident; maintain/monitor staff area cleanliness to meet health/sanitation requirements of city and county.
• Respond to all client questions and requests.
• Perform clerical duties on shift (e.g., answer telephone, record message and file as necessary).
• Maintain clear, thorough, routine communication with all residents.
• Assist with client transportation.
• Support VOA staff in implementing plans to assist the residents in the successful completion of the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Maintain all areas of daily program maintenance in compliance with company standards.
• Document and report all client concerns and/or infractions that can impact the program security.
• Complete all shift logs, observation logs, and incident reports.
• Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
• Secure approval for exceptions to standard procedures.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
• Communicate with on-site staff, Program Manager, service providers and external county/state/city program representatives as required.
• Direct available resources as needed.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
• Assist the Program Manager in department orientation and training of new employees as requested to assure quality work outcomes.
• Identify appropriate ongoing training for both new and existing staff and report needs to management.
• Serve as part of the development team by providing information and support for the development of quality operations.
• Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications (CPR, First Aid, etc.).

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
• Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
• Flexibility to work irregular hours.
• Willingness to function as a team member.
• Computer skills required.
• Must pass all required background clearances in accordance with agency, County, State, and federal standards.
• CPR/First Aid certification required within 90 days of employment.
• Completion and maintenance of all required training and health clearances.

Skills

• Teamwork skills
• Oral and written communication skills
• Ability to assist other people
• Organizational skills
• Computer skills
• Analytical and decision-making ability

Physical requirements

• Lift and move up to 50 pounds
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Climb stairs regularly
• Physically able to safely maneuver weight distribution of a client in an emergency situation

Pay

$19.00 per hour