PARK RANGER SENIOR / PARK RANGER

ARIZONA STATE PARKS AND TRAILS manages and conserves Arizona’s natural, cultural and recreational resources for the benefit of the people both in our parks and through our partners. The agency protects and preserves 30 State Parks and Natural Areas, includes the State Trails Program, outdoor-related Grants Program, the State Historic Preservation Office, and the Off-Highway Vehicle Program. Arizona State Parks and Trails provides over 1,400 camping and RV sites throughout the parks and manages 8 of the top 25 most visited natural attractions in Arizona.

About the role

Job Location: 6871 N. Hwy 89A, Sedona, AZ, 86336

Pay

• Park Ranger: $17.50 - $19.00 per hour (Grade: 16)
• Park Ranger Senior: $20.00 - $22.00 per hour (Grade: 17)

Responsibilities

• Outdoor Recreation & Programmatic:
  • Host visitors, conduct interpretive programs, and lead guided walks or hikes.
  • Provide information in response to visitor questions, directions, guidance, and concerns.
• Customer Service:
  • Provide customer service by phone and in-person, respond to inquiries about park hours, accommodations, and reservations.
  • Park Ranger Senior: Perform community outreach with potential volunteers and school group connections; provide internal customer service to park volunteers.
• Cash Handling: Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.
• Public & Staff Safety:
  • Promote the safety of park visitors and enforce Park rules and protect Park resources.
  • Utilize two-way radio communications system; confer with local officials and law enforcement officers.
  • Complete all necessary reports concerning incidents; may lead and assist in training subordinate staff.
• General Maintenance And Cleaning:
  • Maintain, inspect, and repair park buildings for problems or hazards.
  • Complete various carpentry, improvement, and repair projects following maintenance standards.
  • Perform general cleaning of facilities as necessary.
• Reporting: Complete reports regarding activities, transactions, and progress covering a specified time period or project.
• Park Ranger Senior:
  • Act as drinking water plant operator; obtain and maintain certification as water plant operator.
  • Coordinate and schedule school field trip programs on site; maintain certification as a Leave No Trace instructor.
  • Assist with social media posts; perform duties as assigned related to the position.
• Assist with surface water testing and laboratory duties including QA/QC and inventory when needed.

Requirements

• Must be able to work evenings, weekends, and holidays.
• Must possess and maintain a current Arizona Driver’s license appropriate to assignment.
• Must possess or obtain a Level 1 Water Operator certification within 6 months and Level 2 certification within 2 years.
• Strong preference for Leave No Trace Instructor and Certified Interpretive Guide certification.
• Other beneficial certifications include EMT, Wilderness 1st Aid, CPR/AED.
• Park Ranger Senior:
  • Two years experience equivalent to a Park Ranger, OR
  • Three years of work experience in customer service and maintenance in a park-related setting, OR
  • A Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field.
  • Any combination of training and experience that meets knowledge, skills, and abilities may be substituted.
  • No less than two years cash handling and POS experience.
• Park Ranger:
  • Two years of experience equivalent to a Park Ranger Specialist, OR
  • Three years of work experience in customer service, library, or museum work, OR
  • A Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field.
  • Any combination of training and experience that meets knowledge, skills, and abilities may be substituted.

Skills

• Principles and processes for providing customer and personal services.
• Park rules/regulations, fees, and revenue functions.
• Techniques for display and interpretation of objects/artifacts and general resources to visitors.
• General office procedures.
• Public relations and information dissemination.
• Customer service and active listening.
• Critical thinking and problem-solving.
• Driving and operating automotive equipment.
• Basic curatorial techniques.
• Multi-tasking and de-escalation techniques.
• Public speaking in both lecture and impromptu settings.
• Supervisory skills relevant to supervising employees and volunteers.
• Performing math calculations.
• First aid techniques.
• Oral and written communications with variable age groups and cultural backgrounds.
• Positive interpersonal relationships.
• Ability to work unsupervised in a constantly changing and dynamic environment.
• Work and collaborate with coworkers to produce innovative concepts and resolve issues in a positive and healthy workplace culture.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Top-ranked retirement and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Deferred compensation plan.
• Wellness plans.
• Parental leave.
• Eligible for Arizona State Retirement System pension (enrollment effective after 27 weeks of employment).