Park Host / Ranger (Seasonal Full-Time)

What You'll Do

• Patrol the resort by golf cart to ensure a safe, clean, and welcoming environment.
• Serve as a friendly ambassador by greeting guests, answering questions, providing directions, and delivering outstanding customer service.
• Escort guests to campsites or accommodations when needed and assist with resort information.
• Monitor resort amenities, recreational areas, pools, playgrounds, parking lots, and common areas to identify safety concerns or policy violations.
• Enforce resort rules and regulations professionally, courteously, and consistently.
• Respond promptly to guest concerns, disturbances, emergencies, accidents, and medical incidents while coordinating with management and emergency responders when necessary.
• Monitor surveillance cameras and investigate suspicious activity, theft, property damage, or other security-related incidents.
• Complete accurate incident reports and document security observations and investigations.
• Aid in lost children, missing property, guest lockouts, vehicle concerns, and other guest assistance requests.
• Perform routine inspections to ensure buildings, gates, amenities, and facilities are properly secured.
• Monitor golf cart traffic and promote safe operation throughout the resort.
• Support during special events, peak occupancy periods, severe weather, and emergency situations.
• Communicate safety hazards, maintenance issues, and operational concerns to the appropriate departments.
• Promote a positive, family-friendly atmosphere by maintaining a professional, approachable, and helpful presence throughout the resort.
• Assist other departments as needed to help ensure an exceptional guest experience.

What We're Looking For

• A High School Diploma or GED required.
• Previous experience in security, hospitality, guest services, campground operations, parks, military, law enforcement, or a related field is preferred.
• Excellent customer service and communication skills.
• Ability to remain calm and make sound decisions in emergency situations.
• Strong observation skills with attention to detail.
• Ability to prepare clear and accurate reports.
• Comfortable working independently while also collaborating with multiple departments.
• Valid driver's license with an acceptable driving record.
• Basic computer skills including email and incident reporting.
• Ability to work outdoors in varying weather conditions and perform physical activities including walking, standing for extended periods, bending, lifting, pushing, and pulling up to 50 pounds.

Position Details

• Seasonal Full-Time
• Sun Outdoors Ocean City – Berlin, Maryland
• Must be available to work a flexible schedule, including evenings, weekends, and holidays.
• Paid Sick Time
• 401(k) with Company Match
• Employee Discount Travel Program
• Team Member Discounts
• Opportunities for Growth within Sun Outdoors and EOS Hospitality

Benefits

• EEO / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer