Park Customer Service Specialist - $1,000 Sign On Incentive
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to include sections only when posting has real, specific content. We have Overview (intro) maybe we can treat as "About the role" or "Overview". The instructions list example headings but not mandatory to use exactly those; they say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content.
We need to preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Remove duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we need to strip out things like "Orange County Government is committed to providing equal opportunity..." and "Veterans Preference", "Educational Requirements", "Address", "Notes", etc. Also remove "Application Deadline Open Date: 09/20/2026 Close Date: This posting is subject to close without prior notice." That's maybe metadata but not a heading; we could fold into a short
or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph for metadata like application deadline maybe but they said remove application instructions. The deadline is not exactly instruction but maybe we can keep as a short p. However they said remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The Veterans Preference and Educational Requirements are likely considered boilerplate/legal; we should remove them. Also the Address and Notes maybe not needed. The "Selected candidates will be required to provide employment references..." is also part of hiring process; maybe we can keep as a note? It's not exactly boilerplate but could be considered application instruction. Safer to drop it. We need to keep: Overview paragraph, Job Description (General Functions), Representative Duties/Assignments (list), Minimum Qualifications, Preferences (maybe as Skills?), Salary Information (Pay Grade, FLSA Status), Benefits (list). Also maybe "Pay" section: we have Pay Grade and range. So we can create a Pay section with that info. Benefits section with list. We need to avoid headings with filler like "commensurate with experience". Not present. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not output markdown code fences, only HTML fragment.
Let's structure:
About the Role
Overview paragraph...
Responsibilities
- ... list of duties from Representative Duties/Assignments and maybe General Functions combined.
But we also have General Functions description; we could incorporate into responsibilities.
We need to preserve all substantive info; we should not lose any duty.
Let's extract duties list:
- Provide exceptional, professional, and solution-oriented customer service to internal and external customers through phone, email, and in-person interactions.
- Schedule and coordinate facility reservations, rentals, and special event bookings using the proprietary Parks software.
- Process program and activity enrollments, membership sales and renewals, and customer account updates while verifying eligibility and required documentation for applicable discounts.
- Serve as a liaison between customers and site staff to ensure accurate scheduling, communication, and coordination of reservations and activities.
- Maintain an expert-level understanding of the department¿s reservation and management software system to ensure accurate processing and data integrity.
- Resolve customer concerns and discrepancies related to contracts, reservations, enrollments, memberships, invoicing, scheduling, and online account access.
- Process payments, refunds, invoices, and related documentation in accordance with departmental procedures.
- Communicate important reservation updates, scheduling changes, and facility information to customers and staff in a timely manner.
- Prioritize multiple assignments and customer requests while meeting deadlines and maintaining a high level of accuracy.
- Review and audit transactions, payments, discounts and supporting documentation for accuracy and compliance with departmental policies and procedures.
- Perform other administrative and operational support duties as assigned.
Also General Functions: Performs customer service and cashiering work in recreation centers, parks, or campgrounds and acts as the first point of contact to all patrons entering the facility. Performs basic clerical duties such as filing and archiving documents, data entry, and maintaining office supply inventory. Assists park patrons with excellent customer service to include rental requests, customer account confirmation and updates, checking in registered campers, communicating with Risk Management for facility rental approvals, receiving customer concerns and ensuring follow up. Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service. This is an on-site position and not eligible for remote work.
We could combine these into responsibilities list, but some are prose. Could keep a paragraph for General Functions then a list for Representative Duties. But instruction: Use - for any list of duties/requirements/benefits, and
for prose. So we can have a prose paragraph for General Functions, then a list for Representative Duties.
Similarly for Minimum Qualifications: "High school graduate or equivalent and one (1) year of customer service experience. Must prove proficiency with proprietary Parks software within five (5) months from date of hire." That's prose; we can put in
.
Preferences: list of bullet points: Experience handling high call volumes and multitasking in a fast-paced, customer service or call center environment; Detail-oriented with strong organizational and time management skills; Ability to explain policies, procedures, and payment requirements clearly to customers; Experience with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint; Experience with RecTrac or similar cloud-based recreation management software; Bilingual skills are a plus. These are preferences/skills; we could put under a Skills section as list.
Pay: "Pay Grade: 010 - From $18.10 to $22.97 FLSA Status: Non-Exempt". That's prose; we can put in
under Pay section.
Benefits: list: "10 paid holidays and up to 2 floating holidays annually. 18 days paid time off per year. Longevity bonus based on years of service. 6 days of paid TERM (sick) time annually. Low-cost medical, dental, vision, additional life insurance. Free basic life, long term disability, and employee assistance for all the family members effective on day one. Participation in the Florida Retirement System. Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. Free access to Wellworks gyms and Orange County Recreation Centers. Free onsite wellness coaching, including dietician and nurse. Tuition reimbursement program. Earn service time to forgive student loans." Also note "Disclaimer: Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx". That's maybe boilerplate but it's about benefits; we could keep the disclaimer as a short p? Might be considered legal but it's about benefits; maybe keep as a short p after list.
We should not include the "Veterans Preference", "Educational Requirements", "Address", "Notes", etc.
Also remove "Application Deadline Open Date: 09/20/2026 Close Date: This posting is subject to close without prior notice." Could be minor metadata; we could drop it.
Now produce HTML.
We need to ensure no extra whitespace? It's fine.
Let's craft:
About the Role
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.
Responsibilities
Performs customer service and cashiering work in recreation centers, parks, or campgrounds and acts as the first point of contact to all patrons entering the facility. Performs basic clerical duties such as filing and archiving documents, data entry, and maintaining office supply inventory. Assists park patrons with excellent customer service to include rental requests, customer account confirmation and updates, checking in registered campers, communicating with Risk Management for facility rental approvals, receiving customer concerns and ensuring follow up. Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service. This is an on-site position and not eligible for remote work.
- Provide exceptional, professional, and solution-oriented customer service to internal and external customers through phone, email, and in-person interactions.
- Schedule and coordinate facility reservations, rentals, and special event bookings using the proprietary Parks software.
- Process program and activity enrollments, membership sales and renewals, and customer account updates while verifying eligibility and required documentation for applicable discounts.
- Serve as a liaison between customers and site staff to ensure accurate scheduling, communication, and coordination of reservations and activities.
- Maintain an expert-level understanding of the department’s reservation and management software system to ensure accurate processing and data integrity.
- Resolve customer concerns and discrepancies related to contracts, reservations, enrollments, memberships, invoicing, scheduling, and online account access.
- Process payments, refunds, invoices, and related documentation in accordance with departmental procedures.
- Communicate important reservation updates, scheduling changes, and facility information to customers and staff in a timely manner.
- Prioritize multiple assignments and customer requests while meeting deadlines and maintaining a high level of accuracy.
- Review and audit transactions, payments, discounts and supporting documentation for accuracy and compliance with departmental policies and procedures.
- Perform other administrative and operational support duties as assigned.
Minimum Qualifications
High school graduate or equivalent and one (1) year of customer service experience. Must prove proficiency with proprietary Parks software within five (5) months from date of hire.
Skills
- Experience handling high call volumes and multitasking in a fast-paced, customer service or call center environment
- Detail-oriented with strong organizational and time management skills
- Ability to explain policies, procedures, and payment requirements clearly to customers
- Experience with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint
- Experience with RecTrac or similar cloud-based recreation management software
- Bilingual skills are a plus
Pay
Pay Grade: 010 - From $18.10 to $22.97. FLSA Status: Non-Exempt.
Benefits
- 10 paid holidays and up to 2 floating holidays annually
- 18 days paid time off per year
- Longevity bonus based on years of service
- 6 days of paid TERM (sick) time annually
- Low-cost medical, dental, vision, additional life insurance
- Free basic life
for prose. We must not output markdown code fences, only HTML fragment. Let's structure:
About the Role
Overview paragraph...
Responsibilities
- ... list of duties from Representative Duties/Assignments and maybe General Functions combined.
- for any list of duties/requirements/benefits, and
for prose. So we can have a prose paragraph for General Functions, then a list for Representative Duties. Similarly for Minimum Qualifications: "High school graduate or equivalent and one (1) year of customer service experience. Must prove proficiency with proprietary Parks software within five (5) months from date of hire." That's prose; we can put in
. Preferences: list of bullet points: Experience handling high call volumes and multitasking in a fast-paced, customer service or call center environment; Detail-oriented with strong organizational and time management skills; Ability to explain policies, procedures, and payment requirements clearly to customers; Experience with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint; Experience with RecTrac or similar cloud-based recreation management software; Bilingual skills are a plus. These are preferences/skills; we could put under a Skills section as list. Pay: "Pay Grade: 010 - From $18.10 to $22.97 FLSA Status: Non-Exempt". That's prose; we can put in
under Pay section. Benefits: list: "10 paid holidays and up to 2 floating holidays annually. 18 days paid time off per year. Longevity bonus based on years of service. 6 days of paid TERM (sick) time annually. Low-cost medical, dental, vision, additional life insurance. Free basic life, long term disability, and employee assistance for all the family members effective on day one. Participation in the Florida Retirement System. Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. Free access to Wellworks gyms and Orange County Recreation Centers. Free onsite wellness coaching, including dietician and nurse. Tuition reimbursement program. Earn service time to forgive student loans." Also note "Disclaimer: Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx". That's maybe boilerplate but it's about benefits; we could keep the disclaimer as a short p? Might be considered legal but it's about benefits; maybe keep as a short p after list. We should not include the "Veterans Preference", "Educational Requirements", "Address", "Notes", etc. Also remove "Application Deadline Open Date: 09/20/2026 Close Date: This posting is subject to close without prior notice." Could be minor metadata; we could drop it. Now produce HTML. We need to ensure no extra whitespace? It's fine. Let's craft:
About the Role
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.
Responsibilities
Performs customer service and cashiering work in recreation centers, parks, or campgrounds and acts as the first point of contact to all patrons entering the facility. Performs basic clerical duties such as filing and archiving documents, data entry, and maintaining office supply inventory. Assists park patrons with excellent customer service to include rental requests, customer account confirmation and updates, checking in registered campers, communicating with Risk Management for facility rental approvals, receiving customer concerns and ensuring follow up. Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service. This is an on-site position and not eligible for remote work.
- Provide exceptional, professional, and solution-oriented customer service to internal and external customers through phone, email, and in-person interactions.
- Schedule and coordinate facility reservations, rentals, and special event bookings using the proprietary Parks software.
- Process program and activity enrollments, membership sales and renewals, and customer account updates while verifying eligibility and required documentation for applicable discounts.
- Serve as a liaison between customers and site staff to ensure accurate scheduling, communication, and coordination of reservations and activities.
- Maintain an expert-level understanding of the department’s reservation and management software system to ensure accurate processing and data integrity.
- Resolve customer concerns and discrepancies related to contracts, reservations, enrollments, memberships, invoicing, scheduling, and online account access.
- Process payments, refunds, invoices, and related documentation in accordance with departmental procedures.
- Communicate important reservation updates, scheduling changes, and facility information to customers and staff in a timely manner.
- Prioritize multiple assignments and customer requests while meeting deadlines and maintaining a high level of accuracy.
- Review and audit transactions, payments, discounts and supporting documentation for accuracy and compliance with departmental policies and procedures.
- Perform other administrative and operational support duties as assigned.
Minimum Qualifications
High school graduate or equivalent and one (1) year of customer service experience. Must prove proficiency with proprietary Parks software within five (5) months from date of hire.
Skills
- Experience handling high call volumes and multitasking in a fast-paced, customer service or call center environment
- Detail-oriented with strong organizational and time management skills
- Ability to explain policies, procedures, and payment requirements clearly to customers
- Experience with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint
- Experience with RecTrac or similar cloud-based recreation management software
- Bilingual skills are a plus
Pay
Pay Grade: 010 - From $18.10 to $22.97. FLSA Status: Non-Exempt.
Benefits
- 10 paid holidays and up to 2 floating holidays annually
- 18 days paid time off per year
- Longevity bonus based on years of service
- 6 days of paid TERM (sick) time annually
- Low-cost medical, dental, vision, additional life insurance
- Free basic life