Parent Advocate Coordinator

Primary Responsibilities And Essential Functions Of Position

• Supervise and support a team of advocates, promoting professional development, providing guidance, training, and performance evaluations
• Aid in managing workflow processes ensuring the Parent Advocate adhere to the 90 Day Parent Empowerment Parent (PEP) module
• Provide guidance to Parent Advocates to support parents with navigating the challenges associated with separation from their child(ren)
• Build and maintain relationships with community-based organizations, other internal and external stakeholders to enhance service delivery
• Assist with Parent Advocates case assignment for new admissions and coordinate scheduling Parent to Parent meeting
• Maintain a tracking system to ensure that Parent Advocates are documenting their interactions in connections database
• Ensure families are informed about their rights and available resources
• Support communication between parents and case planning team to promote understanding and collaboration
• Co-facilitate bi-weekly team meetings between the Case Planning team and Parent Advocates to successfully engage parents
• Conduct reviews of the Parent Advocate progress notes and provide guidance as needed
• Ensure the Parent Advocates attend and participate in critical case conferences
• Assist with creating and implementing ideas to celebrate parents, participate in hosting events and activities
• Develop and facilitate training sessions for advocates and parents/families on relevant topics
• Co-facilitates quarterly parent round table meetings and participate in stakeholder meetings
• Performs other related duties as assigned, within the scope of the role

Qualifications

• High School Diploma or equivalent required
• Associate in a related Human Services field preferred
• Lived experience as a parent impacted by child welfare (ACS or Preventive Services), case must be closed for at least 1 year required
• Travel Flexibility: Ability to travel within all 5 NYC boroughs and willingness to travel outside of the five boroughs
• Willingness and demonstrated capacity to teach, train, and effectively manage/lead two worksites
• Ability to meet deadlines, deescalate and manage crisis
• Proficiency in Microsoft Outlook/Office, and preferably knowledge with Connections
• Preferrable familiarity with OCFS/ACS regulations, & Family Court
• Good strategic/critical thinking skills, writing, organizational, leadership skills, and written/verbal communication skills, with keen attention to detail
• Integrity, driven, and willingness to work with children, youth, families, and team-oriented setting
• Able to create and maintain appropriate professional boundaries

Benefits

• Rewarding Work in a team environment
• Paid vacation, sick, personal days, and holidays
• 403(B) retirement plans with employer contribution
• Health, dental, vision and life insurance
• Employee Assistance Program (EAP)
• Flexible spending account (Dependent Care, Medical, Parking, and Transit)
• Employee Appreciation Programs and Events
• Tuition Assistance Program
• Professional Development opportunities
• Wellhub Discount
• Verizon Wireless Discount
• BJs Membership discount
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About HeartShare

• For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated
• To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook