Parcel Systems Analyst

What You’ll Do

• Own Client & Carrier Onboarding
• Lead the full Parcel configuration lifecycle for new client launches.
• Translate sales, client, and ops requirements into clean, accurate system setups.
• Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives.
• Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems.
• Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager.
• Ensure all rate changes, migrations, and go-lives follow controlled, documented processes.
• Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates.
• Create structure and clarity around unwritten or legacy processes.
• Identify failure points, close documentation gaps, and drive process standardization across the program.
• Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation.
• Aid in data tracking for strategic initiatives and provide insights to leadership as needed.
• Troubleshoot carrier API integrations and rate engine discrepancies with a structured, root-cause-first approach.
• Manage multi-phase configuration projects (including M&A migrations) end-to-end.
• Build project plans independently and keep cross-functional stakeholders aligned.
• Ensure tasks stay on scope, on timeline, and fully documented.

What You’ll Need

• Systems Expertise
• Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system.
• Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers).
• Familiarity with API’s, JSON, and other systems communication protocols and formats.
• Data Integrity Skills
• Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables).
• Experience managing large datasets with a high bar for accuracy.
• Basic SQL or database query experience for troubleshooting and validation (preferred).
• Carrier & Integration Knowledge
• Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system.
• Ability to quickly diagnose issues tied to API failures, misconfigurations, or version mismatches.
• Process & Documentation Discipline
• Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs.
• Comfort building process maps, defining standards, and driving consistency across teams.
• Root Cause & Problem Solving
• Strong analytical instincts with the ability to pinpoint the true source of system or data issues.
• Comfortable navigating ambiguous problems and designing solutions that prevent recurrence.
• Extreme Attention to Detail
• You understand that accuracy in rate and contract configuration prevents significant downstream financial risk—this role requires precision.
• Logistics & Parcel Acumen
• Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight).
• Ability to contextualize a configuration issue within the broader parcel ecosystem.
• Clear, Concise Communication
• Skilled at translating complex technical requirements into clear updates for both technical and non-technical audiences.
• Able to keep clients, sales, and internal teams aligned throughout configuration and migration phases.