Transportation Application System Analyst

Principal Essential Duties & Responsibilities

• Translates the requirements for system function to detail program designs using Perdue’s Methodology and Clarizen for project management.
• Codes, tests, configures, and documents programs and systems from detailed specifications using Perdue’s methodology and structured programming practices to produce reliable programs.
• Actively supports the Team Management and Quality Improvement Process through demonstrated commitment of its concepts and tools (teambuilding, zero defects, measurement, goal setting, process models, etc.).
• Works as a team member in the development, enhancement and support of applications that meet or exceed customer requirements.
• Maintains technical proficiency by training and using the latest techniques in developing and maintaining systems.
• Acquires knowledge of existing applications for troubleshooting and user questions to be an asset to the user community. In addition, provide twenty-four hours/seven days/week on-call support of assigned systems.
• Provide advanced level technical training in internal resources and business areas as needed.
• Responsible for providing Level 1 & 2 system maintenance support for subject area as expert of area.
• Responsible for ensuring incidents and support tickets are entered and resolved accurately, on time, and per department procedures.
• Responsible for ensuring change controls for minor and major changes are implemented according to policies.
• Understand business goals and requirements associated with IT strategic roadmap.
• Research and propose system solutions to realize business goals for strategic projects in subject area.
• Responsible to determine system solutions to achieve goals of the IT strategic roadmap in subject area.
• Responsible to formulate and deliver an enterprise level functional design for all supported systems in respective areas including process flows and architecture landscape.
• Participates in IT Architecture activities as needed.
• Participate in Pre-Planning, Blueprinting, Realization, Final Preparation and Go-Live/Support phases of IT Strategic Roadmap projects assigned.
• Document and maintain business requirements for applications in subject area.
• Research solutions and develop beta or pilot test configuration of proposed solutions.
• Demonstrate beta or pilot test configurations to IT and/or business personnel to influence final design selection.
• Complete or work with business to meet the design criteria for strategic projects in respective areas.
• Coach and assist project delivery teams to fully develop configuration of final solution.
• Evaluate system solution design proposals from other Perdue personnel and contractors.
• Assist and support the project teams to complete projects successfully.
• Crosstrain to provide Tier 1 support for other areas in department as determined by department management.
• Responsible for maintaining area training documentation.
• Responsible for new associate business and technical training in subject areas.

Minimum Education and Experience

• Bachelor’s Degree in Information Technology, Engineering, or related discipline or equivalent experience with application systems used within the transportation industry.
• Transportation business process and technical experience in the following specific areas: Transportation HOS and Track and Trace, TMS (Transportation Management Systems), Fleet Management, Asset Management, and Fleet Maintenance.
• Minimum of one full project application new implementations or major application concentrating on the above areas or equivalent.
• Experience in defining and implementing Transportation solutions for private and commercial transportation fleets.
• Experienced in requirements gathering processes.
• Experienced in writing technical documents such as business requirement specifications, function specifications, and training documentation.
• Experienced in data reporting and analytics using tools such as PowerBI, Tableau, Dataiku, Snowflake, application databases and data retention tools, and other reporting tools such as BIRT.
• Experienced in ticket resolutions and troubleshooting.
• Experienced in Organizational Change Management requirements for subject applications including creation and delivery of training materials, implementing change control, and communicating change throughout various levels of an organization.
• Technical Skills in SQL Language, Relational DB knowledge and Report Writer Experience or related experience.
• Working knowledge of Integration methods such as EDI, AS2, API, DB2, PL/SQL or other languages, XML, HTML, JavaScript.
• Experienced in Microsoft 365 applications including Outlook, Excel, Word, PowerPoint, and SharePoint.
• Working knowledge of Project Management tools including creation of resourced project work breakdown structures, milestone dependencies, and schedules with understanding of critical path planning. Examples: MS Project, MS Planner, MS PPM, Monday, Jira, Clarizen.
• Thorough understanding of Project Methodologies (Traditional/AGILE).
• Must be a high-energy, highly motivated, and flexible self-starter with the ability to effectively multi-task.
• Ability to self-manage and complete projects and tasks on-time, with little supervision.
• Ability to collaborate with cross functional teams and at all levels of the organization.
• Strong systems solution and systems architecture skills.
• Strong understanding of manufacturing business processes.
• Strong business and technical leadership and facilitation skills.
• Good communication skills – verbal, written and presentation.
• Ability to lead teams and resolve conflict.
• Knowledge and understanding of integrated solutions involving SAP ERP and Legacy System.
• Experience leveraging artificial intelligence tools and technologies to enhance decision-making, automate routine tasks, and drive innovation.
• Ability to think critically and creatively approaching problems with curiosity, questioning assumptions, and embrace new perspectives while seeking innovative solutions.