Paramedic Dispatcher 1

Job Summary

Responsible for dispatch operations, utilizing communications equipment to coordinate timely responses to medical emergencies and perform emergency medical call taking.

Essential Functions

• Answers 911 and other emergency telephone lines from callers requesting medical assistance (20%)
• Maintains and distributes updates of hospital divert status changes (10%)
• Monitors and controls the movement of ambulances (20%)
• Initiates Emergency Medical Dispatch procedures (20%)
• Gathers and prioritizes data received from emergency telephone contacts (10%)
• Receives reports and complaints and records pertinent information (10%)
• Affords assistance with orientation of new employees (10%)

Education and Experience

• High School Diploma or GED required.
• One year as an emergency 911 operator, or public safety or emergency medical dispatching experience required, -OR- Two years of experience in emergency or non-emergency telephone public contact work required.
• One year of experience as an Emergency Medical Technician-Basic (EMT-B) on an ambulance preferred.

Certifications

• CPR, EMD, CJIS certifications must be obtained within one (1) month of hire.
• ICS 100, 200, 700, 800 must be obtained within three (3) months of hire.

Knowledge, Skills And Abilities

• Ability to collaborate with multidisciplinary teams – internal and external to Denver Health.
• Knowledge of Computer Aided Dispatch (CAD) software.
• Experience with mass notification systems preferred.
• Knowledge of Emergency Medical Dispatch processes.
• Ability to work independently, prioritize, and resolve problems.
• Strong listening and recall skills, as well as the ability to multi-task.

Pay and Benefits

Dispatcher 1: $32.18/hr
Sr. Dispatcher: $40.23/hr.
Positions are located at Denver 911 Communications Center, 12025 45th St., Denver, CO 80239
Shift Varies (United States of America)

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Comprehensive health coverage
• Nationally recognized well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.