Pap Specialist

About Rotech

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. We empower patients to manage their health from the comfort of home, delivering high-quality products, exceptional service, and compassionate support.

Overview And Responsibilities

Job Summary:

We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required.

Essential Job Duties And Responsibilities:

• Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
• Educate patients on proper equipment use, cleaning, and maintenance.
• Conduct mask fittings and troubleshoot comfort or compliance issues.
• Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
• Cookordinate with clinical teams and customer service to ensure timely delivery and setup.
• Monitor patient compliance data and escalate concerns to clinical leadership as needed.
• Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
• Provide compassionate, patient-centered service in all interactions.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent, required.
• Must meet state-specific requirements for non-licensed PAP setup personnel.
• Background in the medical field with experience in administrative record management, preferred.
• Experience working with medical equipment, preferred.
• Familiarity with medical billing processes and reimbursement procedures, preferred.
• Knowledge of medical terminology, preferred.
• Minimum of one year of related work experience, preferred.
• Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred.
• Basic computer proficiency and familiarity with EMR systems.
• Knowledge of CPAP/BiPAP equipment and accessories.
• Experience with patient education and compliance monitoring.
• Bilingual skills a plus.

Skills And Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual.
• Able to perform basic mathematical calculations accurately.
• Capable of working independently as well as collaboratively within a team.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning.
• Strong attention to detail with the ability to multi-task effectively.
• Strong English communication skills, both written and verbal.

Machines, Equipment And Technical Abilities

• Navigate the internet and conduct online research.
• Operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets.
• Proficiency with email communication platforms.
• Understand use of all applicable home respiratory equipment and supplies.
• Understand use of c-pap/bi-pap equipment and supplies.
• Mechanically inclined for the repair and troubleshooting of equipment.

Physical Demands

• Ability to lift and carry office equipment when needed.
• Read small print on screens and documents, requiring close vision.
• Sit, stand, walk, talk, and listen for extended periods.
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment.
• Requires contact with patients and equipment with potential exposure to contagious pathogens.
• Requires driving a company vehicle for the majority of the workday.