Pantry Coordinator

OTHRFull-time

Trains, coordinates, and oversees volunteers, ensuring they work within the parameters of commodity program policy and procedure and CFB’s core values.
Ensures a welcoming, dignified, and respectful experience and environment for clients, volunteers, and staff that aligns with workplace safety rules and CFB’s core values.
Oversee the daily setup, training, and delivery of pantry line items to neighbors while actively supporting pantry volunteers.
Oversees the movement and setup of products on the pantry line, coordinates the sorting and preparation of bread and produce, and communicates product limits by family size to volunteers.
Ensures uninterrupted service by cross-training as frontline staff to manage distribution lines and neighbor intake during peak hours and volunteer shortages.
Provides neighbors with basic information and referrals to available CFB and community resources and uses appropriate de-escalation techniques, referring complex or safety-related concerns to the Pantry Supervisor or designated site leader.

Coordinates the daily setup of the pantry line distribution of USDA commodity foods and donated items to serve neighbors during active distribution hours.
Maintains proper inventory levels, product placement, and organizing items within the warehouse and walk-in coolers/freezers.
Utilizes a forklift and powered pallet jack to safely move and rotate heavy food items and USDA commodities between the warehouse, coolers, and freezers.
Safely rotates both perishable and non-perishable food items following the First-Expired, First-Out (FEFO) rotation.
End-of-day counts, accurate P2 database data entry, and regular communication with the Pantry Supervisor or designated site leaders and CFB Warehouse and Allocations team regarding product needs, discrepancies, and inventory concerns.
Picks up donated items from designated grocery rescue retail stores as assigned; inspects, documents, and accurately receives donations in P2; and promptly reports product-quality or quantity concerns.
Restocks items on pantry line with grocery items, miscellaneous donations (e.g., Amazon items), and other supplies.
Fulfills required food-safety practices, including temperature control, safe product handling and storage, sanitation, and reporting damaged, recalled, expired, or otherwise unsafe products.

Delivers client-facing services and performs program duties in full compliance with CFB and DES program guidelines, including periodic compliance checks and meticulous records maintenance.
Performs standard janitorial and custodial duties both inside and outside the premises to guarantee strict compliance with local health department codes and AIB standards.
Sorts and removes recyclable materials to their appropriate locations daily.

Applies professional experience and perspective to recommend and support approved improvements to pantry operations, volunteer coordination, and the overall customer service approach.
Cross-trains at alternative sites to provide operational coverage and support during staff shortages.
Attends all-staff meetings, town halls, and organizational fundraising events as needed to support team cohesion and community initiatives.

Knowledge of training, coordinating and overseeing volunteers.
Skills in communicating, listening, and public relations.
Ability to interact professionally with the public.
Effective time management and organizational skills.
Strong customer service, communication, and listening skills.
Ability to work with people from diverse economic, social, and political backgrounds.

A high school diploma or equivalent.
One (1) year of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
Proficiency with Microsoft Office Suite, Office 365, and aptitude to learn other software platforms.
For company insurance purposes, at least 21 years of age; possess a current Arizona Driver’s License with a safe driving record.

Two (2) years of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
Bilingual in English and Spanish.

Medium Work – ability to exert 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Knowledge of training, coordinating and overseeing volunteers.
Skills in communicating, listening, and public relations.
Ability to interact professionally with the public.
Effective time management and organizational skills.
Strong customer service, communication, and listening skills.
Ability to work with people from diverse economic, social, and political backgrounds.

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