Pantry Case Worker, Boro Park, Food Program

FLSA: Non‑Exempt/Overtime Eligible. Eligible Hours Per Week: 40 / Full‑time.

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs serve over 350,000 clients annually and include 100 % affordable housing at 21 locations, family‑violence services, Holocaust survivor assistance, geriatric social work, crisis intervention, and the world’s largest free kosher food distribution program. Our network of 120 food pantries, affordable housing sites, and JCCs provides services directly in neighborhoods across New York City.

Position Summary

The Pantry Case Worker, Boro Park Food Program oversees client communications at the food pantry located in Met Council’s Brooklyn Social Services Hub. The role uses Met Council’s digital system to facilitate ordering, packing, inventory checks, and pick‑up of emergency food packages. The position requires exceptional customer service, fast‑paced teamwork, strong time‑management skills, and professional interaction with guests in person or via the pantry’s mobile communication system. This on‑site role is based at 1271 60th Street, Brooklyn, NY 11219.

Principal Responsibilities

• Develop and maintain a functional emergency‑food space that meets program goals.
• Oversee ordering and packing of clients’ emergency food packages.
• Assist clients with order placement and navigate technical inquiries.
• Manage and maintain inventory control and proper pantry procedures.
• Supervise pantry volunteers, providing guidance as needed.
• Assemble and disassemble pallets of food.
• Participate in team programs, Met Council meetings, seminars, and trainings as required.

Competencies

• Responsive to the particular needs of the Boro Park community.
• Familiarity with local community groups.
• Strong problem‑solving skills.
• Exceptional time‑management and communication (written and verbal) skills.
• Superior customer‑service abilities.
• Proficiency with Windows and Microsoft Office.
• Ability to work independently and as part of a team, managing multiple complex tasks simultaneously.
• Significant organization skills with focus on assigned tasks.

Skills and Education

• High School Diploma (required); Associate’s degree (preferred); Bachelor’s degree (preferred).
• 2 + years of relevant experience in food‑pantry operations, social services, or a related field.
• Fluent in English (required); understanding of Yiddish or Hebrew (preferred).
• Knowledge of Kashrut laws (required).

Schedule

Occasional availability on weekends and evenings.

Physical Demands

• Constant: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity, coordination of hand, eye, and foot.
• Frequent: Standing and climbing stairs; carrying laptop/iPad & files (≈ 8‑10 lb).
• Occasional: Reaching above the shoulder, lifting 5‑25 lb, pushing and pulling.

Compensation

$40,000 – $47,000 per year.

Benefits

• Major medical, dental, vision, and life insurance.
• Pre‑tax commuter benefits.
• Flexible Spending Account (FSA).
• 403(b) retirement plan with employer contribution.
• Generous vacation, sick leave, and holidays.