Panel Program Specialist

Key Responsibilities

• Proactively support Kele’s panel program by developing close working relationships with key personnel of accounts on corporate, divisional, and departmental levels to ensure fulfillment of panel orders.
• Demonstrate an understanding of current panel program operating procedures, recommend, and develop new procedures when business outcomes dictate.
• Develop a thorough knowledge of the business processes, activities, and technologies of Kele’s panel program customer base.
• Interact with Panel Shop management, Panel Engineering, and associated personnel to ensure alignment between production processes and panel program customer needs.
• Collect, analyze, document, and present data related to panel sales and production both internally and externally.
• Manage the resolution of inquiries from panel program customers by investigating problems, developing solutions, preparing reports, and making recommendations to support the customers’ and Kele’s shared goals.
• Cook up internal communications within Kele related to panel program.
• Interact with Panel Engineering to review customer supplied drawings and bills of material to ensure that correct products are selected and, if required, adhere to UL standards.
• Support sales efforts in panel focused engagements with customers.
• Develop implementation strategies for customer panels and harmonize with Kele process.
• Interact with customers pertaining to drawings and bills of material submitted from sales.
• Interact with vendors to collect specific pricing information or external labor needs.
• Participate in training opportunities and self-study to increase product and industry knowledge and to improve personal performance.

Preferred Qualifications

• Two to four years of undergraduate work, associate degree, or applicable certification
• Minimum of two years of related work experience
• Proficiency in Microsoft Office to include Word, Excel, and Outlook
• Ability to learn and use company software
• Requires ability to learn and select appropriate work procedures for several diversified tasks; to analyze problems and determine corrective measures within established framework; to initiate prescribed corrective action or to seek supplemental direction as required; limited creative thought
• Accountable for efficient use of own time and effective utilization of assigned work materials by self and/or others, responsible for maintaining inventories or supplies or for preparing or recording financial or other information, charts or accounts
• General review of work by others
• Frequent contact in person, via phone and e-mail with employees, other departments and/or customers, vendors, outside agencies, etc., where contacts are made within the context of standard procedures or practices but may require some tact and diplomacy
• Ability to deliver simple and understandable content while presenting to company leadership
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from customers, managers, or the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• While performing the duties of this job, the employee is regularly required to talk or hear; use hands to finger, handle or feel; and reach with hands and arms
• Manual dexterity to perform keyboarding functions is required
• The employee is required to sit for long periods of time and is occasionally required to stand and walk
• Required to lift up to 10 pounds

Benefits and Perks

• Medical, vision, and dental insurance
• HSA/FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement