Panel Management Assistant

Major Areas of Responsibility

• Commitment to Quality
• Lead your clinic team through PDSA cycles of quality improvement
• Attend webinars and trainings on an ongoing basis
• Demonstrate a commitment to excellent patient experience and quality outcomes
• Communicate and work effectively with providers and other members of the care team
• Engage participation in huddles, staff meetings, team building activities and assigned development opportunities
• Continue your professional development through participation in educational opportunities
• Adhere to all La Clínica ethical and professional standards, including La Clínica’s policies and procedures

Panel Manager Assistant Duties

• Receive ongoing training on report-building and data stewardship
• Update and maintain patient registries using a robust tracking system
• Avoid gaps in care by performing QI reports and models
• Contribute to a welcoming clinical space and healthy work environment
• Aid in creating dashboards for the display of agency and site-specific data
• Provide input (specifications) for new reports
• Review gaps in care lists for accuracy
• Aid in managing reporting, interventions and logistics for grants and special initiatives
• Conduct chronic disease-focused patient visits under protocol
• Perform other duties as assigned

Patient Care

• Verify purpose of visit with the patient
• Maintain strict confidentiality regarding patient information
• Administer relevant health questionnaires
• Prepare patients for examination by taking vital signs
• Effectively communicate requests from patients to provider or care team members
• Involvement of a higher level of care if needed based on the visit protocol
• Carefully coordinate patient flow to maximize patient access and service
• Explain and/or translate treatment procedures, medications, diets, or providers' instructions to patients
• Schedule follow-up appointment or recall appointment after visit
• Provide prescription information to pharmacies, as directed by a provider
• Document in EHR and electronic tracking systems
• Ensure that all logs, forms, records, and charts are complete, thorough, and accurate
• Provide patient education and follow-up care instructions as instructed by provider