Palm Desert Campus, Student Ambassador - Federal Work Study Student Assistant

About the role

The Palm Desert Campus (PDC) seeks dynamic, motivated, and service-oriented students to serve as PDC Student Ambassadors. Reporting to the Executive Director of Student Engagement and Completion, Student Ambassadors support the Student Services Front Desk (IW), Administration Front Desk (RG), and Student Engagement through a combination of administrative, programming, marketing, and outreach duties. This multifaceted role provides opportunities to develop professional skills, support campus operations, and act as a representative of the campus community.

Responsibilities

Under direct supervision, duties include but not limited to:

• Provide front office coverage for multiple departments across the Palm Desert Campus based on operational needs
• Rotate between campus offices, including but not limited to Student Services, Basic Needs, Administration, and other campus departments as assigned
• Welcome visitors and provide exceptional customer service to students, families, faculty, staff, and community members
• Answer phones, respond to emails, and assist with general inquiries in a professional and timely manner
• Schedule appointments, direct visitors to appropriate resources, and provide general administrative support
• Learn the services and procedures of various campus offices to effectively assist students and visitors
• Adapt quickly to different office environments and priorities while maintaining professionalism and confidentiality
• Assist with planning, setup, execution, and breakdown of campus events
• Support recruitment activities, orientations, workshops, involvement fairs, commencement, and special campus programs
• Prepare materials, manage event logistics, and provide on-site assistance
• Help maintain organized and welcoming student spaces
• Represent CSUSB Palm Desert Campus at on-campus and off-campus events, including college fairs, high school visits, community events, and orientation programs
• Serve as a positive representative of the university by demonstrating professionalism, inclusivity, and school pride
• Promote campus programs, services, and opportunities to prospective and current students
• Collaborate with campus departments and student organizations to enhance student experience
• Assist professional staff with office projects, data entry, filing, inventory, and other administrative tasks as assigned
• Complete projects accurately and within established deadlines
• Participate in required trainings and team meetings
• Lead engaging and informative campus tours for prospective students, families, community members, and campus guests
• Share personal experiences as a CSUSB Palm Desert student while highlighting academic programs, student services, campus resources, and facilities
• Answer questions professionally and accurately

Minimum Qualifications

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position
• Special Qualification: Admission or registration as a CSU student

Required Qualifications

• Maintain a 2.0 G.P.A. or greater per semester and cumulative
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications

• Currently enrolled as a CSUSB Palm Desert Campus student
• Minimum cumulative GPA of 2.5
• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Dependable, punctual, and able to work independently and collaboratively
• Comfortable speaking to groups and interacting with diverse audiences
• Ability to maintain professionalism and confidentiality
• Availability to work occasional evenings and weekends for campus events

Special Conditions

• Must be able to work outdoors in varying weather conditions and lift, carry, and move event materials and supplies as needed
• Occasional evening and weekend work may be required

Pay

Anticipated Hiring Range: $16.90 per hour. The compensation offered will consider internal equity and experience among other factors.

Schedule

• Work status: Part-Time, Temporary, Seasonal
• Academic year available hours: Monday through Friday (8:00 am – 5:00 pm)
• Summer available hours: Monday through Thursday (7:00 am - 5:30 pm)