Palliative Medicine Patient Services Coordinator

About Us

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. We are proud to be a community-based, not-for-profit hospice and palliative care provider with deep community roots and decades of experience serving all patients’ and families’ needs regardless of their ability to pay or medical complexity. We are a people-first organization whose funds go to serve our mission.

Benefits

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best-in-class Orientation and Onboarding program
• Seasoned Hospice leaders guiding your career growth

Responsibilities

• Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
• Obtains verbal consent to schedule initial Nurse Practitioners (NP) visit, if working in Medical Services.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Processes new referrals to the branch office and assists in scheduling of admission visits.
• Ensures missed visits are scheduled by the end of the current week or referred to the PM Utilization Nurse or BOM for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance-related issues to the Business Office Manager.
• Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
• Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
• Maintains medical records, obtains supplemental records, and processes document attachment.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between branches and/or services.
• Completes outbound calls to patients to ensure patient needs are met and to serve as a warm touch point for patients and their families.
• May perform other duties as required.

Requirements

• Associate degree in a related field required.
• Minimum 2 years of related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).