Paint Specialist

About the role

Build and maintain relationships with PBE customers for consistent and profitable sales growth. Lookup and mix custom OEM colors. Provide technical assistance and use PBE sales tools for high-level customer service. Work with Store Manager to achieve sales goals.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas, and mix/tint paint according to specifications.
• Maintain mixing room, scales, machines, and counters, ensuring a clean and safe environment.
• Manage inventory, including checking in and putting up stock, performing cycle counts, and adding/removing products.
• Create and review weekly call schedules and summaries, submitting monthly reports to District Manager.
• Coordinate with Installer Service Specialists to route Delivery Specialists for efficient service.
• Promote company customer service programs and assist in gathering information for labor claims/warranties.
• Keep up-to-date with PBE industry news, processes, and products, including regulatory compliance.
• Promote PBE sales tools and assist in maximizing profits and competitiveness.
• Greet walk-in customers, assist with merchandise selection, complete daily tasks, and handle customer complaints.
• Complete FastTrack training modules relevant to the position.
• Process cash, checks, and credit card transactions.
• Handle returned merchandise according to policies.
• Perform clerical tasks such as preparing returns, assisting with stock adjustments, and completing paperwork.
• Provide superior service to professional PBE customers through teamwork with Territory Sales Managers.

Requirements

• Strong communication skills, both verbal and written.
• Quick alphanumeric sequence matching ability.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Desired Skills/Education/Knowledge/Experience/Abilities

• Automotive paint and body knowledge/experience.
• Technical schooling.
• Fluency in multiple languages, particularly Spanish.

Benefits

Total Compensation Package includes competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance with optional flexible spending account (FSA), team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth.

Company Information

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details.