Paint Specialist

About the role

Build and maintain relationships with PBE customers to drive consistent and profitable sales growth. Color formula lookup and mixing of custom OEM colors are essential responsibilities.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications.
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter, ensuring a clean and safe environment.
• Manage PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and adding new products and removing dead inventory.
• Implement a weekly call schedule and call summary for review by the Store Manager, and submit monthly reports to the District Manager.
• Coordinate and route Delivery Specialists to ensure good service and efficiency.
• Promote company customer service programs and assist in gathering information for labor claims or PBE warranties.
• Keep up-to-date with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance.
• Promote current PBE sales tools to customers and assist in ensuring professional customers have the correct pricing loaded for their market.
• Assist walk-in customers in selecting merchandise and complete required FastTrack training modules.
• Handle customer complaints according to all policies and procedures.
• Aid in the completion of daily image maker, planogram updates, and assist with various clerical tasks.
• Work with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.

Requirements

• Strong communication skills, both verbal and written.
• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Fluency in multiple languages (Spanish is highly desired).

Skills

• Automotive paint and body knowledge or experience.
• Technical schooling.

Benefits

Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health/wellness programs. Tuition educational assistance programs. Opportunities for career growth.

Pay

Competitive starting day one.

Schedule

Full-time position.