Paint Specialist

About the role

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional
• Offer color matching expertise and paint product selection advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications
• Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment
• Manage all PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory
• Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager
• Follow and promote all company customer service programs
• Assist and train other store Team Members in PBE sales and technical questions
• Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues
• Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise
• Complete required FastTrack training modules relevant to position
• Accept cash and/or checks and make change, process credit card transactions, and utilize card and check readers for each transaction
• Handle customer complaints according to all policies and procedures
• Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.

Requirements

• Strong communication skills both verbal and written
• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Qualifications

• Desired Automotive paint and body knowledge or experience
• Technical schooling
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth