Paint Specialist

About the role

Build and maintain relationships with PBE customers for consistent and profitable sales growth. Lookup and mix custom OEM colors. Provide technical assistance and use PBE sales tools for high-level customer service. Work with Store Manager to achieve sales goals.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications.
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter, ensuring a clean and safe environment.
• Manage PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and adding new products and removing dead inventory.
• Implement a weekly call schedule and call summary for review by the Store Manager, and submit monthly reports to the District Manager.
• Work with Installer Service Specialist to coordinate and route Delivery Specialists for efficient service.
• Promote company customer service programs and assist in gathering information for labor claims or PBE warranties.
• Keep up-to-date with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance.
• Promote current PBE sales tools to customers and assist in ensuring professional customers have correct pricing.
• Handle customer complaints according to policies and assist with merchandise returns.
• Perform various clerical tasks, such as preparing returns, assisting with stock adjustments, and completing daily image maker and planogram updates.
• Provide superior service to professional PBE customers through teamwork with Territory Sales Managers.

Requirements

• Strong communication skills, both verbal and written.
• Quick alphanumeric sequence matching ability.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask and handle customers on the phone and in the store simultaneously.

Desired Skills/Education/Knowledge/Experience/Abilities

• Automotive paint and body knowledge or experience.
• Technical schooling.
• Fluency in multiple languages, particularly Spanish.

Benefits

Total Compensation Package includes competitive wages, paid time off, stock purchase plan, 401k with employer contributions, medical, dental, and vision insurance with optional flexible spending account (FSA), team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth.

Company Information

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details.