Paint Specialist

About the role

Build and maintain relationships with PBE customers to drive consistent and profitable sales growth. Color formula lookup and mixing of custom OEM colors are key responsibilities. Provide technical assistance and utilize PBE sales tools to offer the highest level of service.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications.
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter, ensuring a clean and safe environment.
• Manage PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
• Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submit monthly reports to the District Manager.
• Work with Installer Service Specialists to coordinate and route Delivery Specialists for efficient service.
• Promote company customer service programs and assist in gathering information for labor claims or PBE warranties.
• Keep up-to-date with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance.
• Promote current PBE sales tools to customers and assist in ensuring professional customers have the correct pricing loaded for their market.
• Handle customer complaints according to company policies and procedures.
• Assist with daily image maker and planogram updates, including out front stocking, fronting and facing, cleaning, etc.
• Perform various clerical tasks such as preparing returns, assisting with stock adjustments, and completing paperwork.
• Provide superior service to professional PBE customers through teamwork with Territory Sales Managers.

Requirements

• Strong communication skills, both verbal and written.
• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask and handle customers on the phone and in the store simultaneously.

Qualifications

• Fluency in multiple languages, particularly Spanish, is highly desired.
• Desired automotive paint and body knowledge or experience.
• Technical schooling is preferred.

Skills

• Technical skills to work with PBE sales tools and manage inventory.
• Customer service skills to handle inquiries and complaints.
• Technical skills to identify and mix custom OEM colors.

Benefits

Competitive wages and paid time off. Stock purchase plan and 401k with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health/wellness programs. Tuition educational assistance programs. Opportunities for career growth.

Pay

Competitive starting day one.

Schedule

Starting day one.