Paint Specialist

About the Role

Build and maintain relationships with PBE customers to ensure consistent and profitable sales growth. Provide color formula lookup, mixing of custom OEM colors, and technical assistance using PBE sales tools to deliver the highest level of service to both retail and professional customers. Work with the Store Manager to set and accomplish PBE sales goals. Bilingual candidates are encouraged to apply.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications.
• Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc.).
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter to ensure a clean and safe environment.
• Manage PBE inventory, including checking in stock, completing monthly cycle counts, and working with the Store Manager to add new products or remove dead inventory.
• Implement a weekly call schedule and call summary for review by the Store Manager and submission to the District Manager.
• Coordinate with the Installer Service Specialist to route Delivery Specialists for efficient service.
• Follow and promote company customer service programs (e.g., Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling).
• Assist PBE customers with labor claims or warranty information.
• Train other store team members on PBE sales and technical questions.
• Maintain relationships with PBE contracted customers and report contract status or issues to the Store Manager, TSM, and RFSM/PBE SR.
• Stay updated on PBE industry news, processes, products, and EPA & OSHA regulations impacting the store and customers.
• Promote current PBE sales tools (e.g., Shop Specials, Tool Box, Hot Sheet, Product Announcements).
• Work with the Store Manager to ensure professional PBE customers have correct pricing while maximizing profits.
• Greet walk-in customers courteously and assist them in merchandise selection.
• Complete required FastTrack training modules relevant to the position.
• Process cash, check, and credit card transactions, including handling returns and customer complaints according to policies.
• Assist with daily store tasks such as stocking, fronting, facing, cleaning, and clerical work (e.g., preparing returns, monthly stock adjustments).
• Collaborate with Territory Sales Managers to provide superior service to professional PBE customers.

Requirements

• Strong verbal and written communication skills.
• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask, handling customers in-store and on the phone simultaneously.

Preferred Qualifications

• Automotive paint and body knowledge or experience.
• Technical schooling.
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the company.