Paid Loan Processor (OnSite)

Responsibilities

• Accurately prepare and distribute payoff letters to attorneys, branches and other financial institutions to include all applicable principal, interest, escrow, and fees owed or due customer
• Process payoff transactions and maintenance forms, as applicable, in order to close the loan
• Issue overpayment checks as needed
• Verify the closed status of loans on daily report. Ensure proper clearing of payoff funds before release of collateral/documents
• Release liens and prepare substitute lien releases after ensuring collateral is not held as security on any other loan
• After thorough research of loan file, prepare discharges on paid loan files to include all applicable liens, assignments, clauses, etc.
• Prepare commercial mortgage and assignments of rents and lease satisfactions on paid loan files
• Respond to calls from dealerships, attorneys, mortgage processing department, branches and lenders for discharges and lien releases
• Research discharge requests on loans previously paid off or paid in full prior to a bank acquisition or conversion
• Prepare paid files for destruction or retention, as applicable
• Terminate electronic lien filings through third parties, as appropriate
• Daily contact with customers, attorneys and bank officers by phone, letters, group email and/or research requests
• Cooperate with employees within the loan operations department and other departments to provide quality service, solve problems, and achieve goals across the bank
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

• High School Diploma or GED required
• Associates Degree in business related field or equivalent work experience preferred