PACS Application Analyst III

About the Role

The PACS (Picture Archiving and Communications System) Applications Analyst III is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. This role proactively identifies opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements.

Responsibilities

• Functions as technical liaison and broker of services with various vendors.
• Develops and maintains credibility and effective working relations with both customer management and IT personnel.
• Demonstrates an understanding of business problems, as well as IT strategies, issues, and priorities.
• Seeks opportunities to apply technology to improving business processes within strategic system goals.
• Performs and integrates work at a high level within this job family and works at an in-depth level within the technical and clinical areas.
• Designs, builds, installs, integrates, migrates data, tests, supports, and maintains core functions for several imaging IT systems.
• Maintains operations and leads systems upgrades to the PACS, system archive, and workstations throughout the BMC systems.
• Monitors software and hardware-related issues, including disk space allocation, device configuration, and backup systems; assesses department needs and troubleshoots problems.
• Works closely with clinical staff and analysts in workflow optimization, issue resolution, and system implementations and upgrades.
• Provides end-user training as needed.
• Fosters and cultivates physician and vendor relationships and develops policies for imaging applications.
• May travel between campuses and community partners to perform duties.
• Participates in rotating on-call support.
• Proficiently manages and maintains Sectra IDS7 PACS and other radiology-related systems.
• Diagnoses and resolves issues with radiology systems promptly to ensure uninterrupted workflow; performs regular system maintenance, updates, and optimizations.
• Implements and configures DICOM Modality setups, ensuring seamless communication and compatibility between various radiological devices and systems.
• Collaborates with radiologists, technicians, and other staff to understand system needs; provides training and support to end-users.
• Maintains accurate documentation of system configurations, procedures, and compliance standards; ensures adherence to healthcare regulatory requirements.
• Supports assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Actively seeks ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices.
• Assesses near-term needs using structured interview processes to establish business priorities.
• Consults with technical subject matter experts and develops alternative technical solutions; advises on options, risks, costs versus benefits, and impact on other business processes.
• Coordinates multi-system solutions to clarify interdependencies and interfaces for seamless customer experience.
• Aligns with other IT functional areas to remain apprised of project status and inform customer management of progress.
• Keeps the IT group’s technology and service managers aware of user issues and potential challenges; resolves conflicts.
• Diagnoses, analyzes, and resolves software issues independently or by engaging appropriate parties.
• Documents all aspects of project plans (scope, definition, testing, delivery, and support) and coordinates implementation resources for successful delivery.
• Actively participates in the team environment to enable colleagues to fulfill departmental operating objectives.
• Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services.
• Communicates trends and requirements to and from customers and IT.
• Proactively identifies opportunities to apply technologies to business processes and advises customers on system functionality, costs, benefits, and implementation requirements.
• Participates in an on-call customer support rotation during normal business hours and off hours.
• Performs other duties as assigned or necessary.
• Adheres to all of BMC’s RESPECT behavioral standards.

Requirements

• Bachelor’s degree preferred.
• 4+ years of relevant experience in either of the following:
  • Business systems analysis, preferably across multiple hardware and software platforms.
  • Business unit experience that includes working closely with IT in the development and implementation of systems.
  • Experience working as a Radiology technologist.
• Additional desired experience:
  • Sectra and Epic knowledge.
  • Business process re-engineering or process improvement involving broad-based information systems.
  • Strategic use of technology in managing and growing a business.
  • Organizing, planning, and executing projects from vision through implementation.
  • DICOM and HL7 knowledge.

Skills

• Knowledge of the assigned business area’s products and processes.
• Strong technical knowledge and ability to express complex technical concepts in business terms.
• Understanding of project management concepts in planning and implementing multiple projects in a cross-functional environment.
• Strong written communication skills, including project documentation and technical writing.
• Strong verbal communication skills while interacting with team members, IT departments, end users, and other departments.
• Strong analytical and conceptual skills; demonstrated track record in new concept development for projects and complex technical plans.
• Ability to solve problems spanning multiple environments in a business area.
• Understanding of how IT affects an organization and ability to link it to redesigned business processes.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• Proficiency in Microsoft Office products.

Pay

Compensation range: $89,500.00 - $130,000.00. This range offers an estimate based on minimum job qualifications. Base pay is determined by education, experience, skills, certifications/licensures, business/organizational needs, internal equity, and market competitiveness. Geographic location may modify this range.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family well-being.

Schedule

Full Time, including participation in rotating on-call support during normal business hours and off hours.