Package Room Staff

Provide exceptional customer service in a residential building environment, ensuring a safe and secure experience for residents, guests, and service providers.

Responsibilities

• Meet and greet residents; check guests and service providers in/out.
• Understand and react to emergency response and access control procedures.
• Monitor and operate electronic security control systems.
• Accurately maintain daily logs, records, and forms.
• Assist with general concierge services and perform administrative clerical work, including Word and Excel document tasks.
• Walk the building premises as directed for monitoring purposes.
• Monitor and control access to the building.
• Resolve and follow up on all complaints/issues, escalating to supervisor if necessary.
• Help maintain a safe and secure environment throughout the building/property(s).
• Complete all required forms accurately.
• Perform other duties as assigned by supervisor.

Requirements

• Ability to manage multiple priorities.
• Excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
• Command of information system hardware/software is preferred.
• Strong written and verbal communication skills.
• Ability to quickly and easily navigate the property/building.
• Ability to lift 30–50 lbs.
• Requires standing, sitting for long periods, walking, and occasional climbing.
• Must be able to handle, finger, grasp, and lift objects and packages; reach with hands and arms.
• Ability to work at a personal computer and talk on the phone for extended periods.
• Ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Ability to work extended/flexible hours, weekends, and attend Board meetings.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Full comprehensive benefits, including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Pay

$16.00 - $18.00/hour