Pack Leader

About the role

Pack Leaders are the heart of the daily experience at GoDog RTP—responsible for the hands-on supervision, safety, and care of every dog in our daycare and boarding programs. This role requires genuine love for animals, sharp observational skills, and the ability to stay calm and proactive in a fast-paced environment. Pack Leaders maintain the cleanliness of our facility, monitor dog health and behavior, and communicate any concerns promptly to their supervisor.

Responsibilities

• Ensure the safety and well-being of all daycare and boarding dogs using proper handling techniques
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately — zero tolerance for non-approved handling methods
• Deliver a hospitality-first experience by engaging warmly with every dog and making each visit feel welcoming and stress-free
• Keep play areas and accommodations clean, including clean-up of bodily functions and proper use of cleaning chemicals
• Follow all feeding, medication, exercise and allergy protocols for every animal in care
• Sanitize bedding, dishes, toys, and accessories; restock supplies as needed
• Aid with lobby customer relations, ensuring pet parents feel informed and at ease
• Aid with grooming tasks (bathing, brushing, drying)
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at GoDog RTP
• Work respectfully with teammates and maintain a positive, professional attitude at all times

Qualifications

• Knowledge of basic dog behaviors and body language
• Familiarity with kennel operations and animal care
• Strong communication skills (written and verbal)
• Ability to handle animals safely and confidently, including large/giant breed dogs
• Strong attention to detail
• Strong ability to work independently and as part of a team
• Ability to remain calm and level-headed with a pleasant demeanor
• Physically able to lift up to 50 lbs., bend, and stand or walk for long periods
• Comfortable working indoors and outdoors with dogs of all sizes and temperaments
• Available for flexible scheduling, including holidays and weekends

Growth Path

• Demonstrate readiness for Pack Leader 2 by consistently and reliably meeting all job duties
• Set an example for attendance standards by consistently and reliably showing up to work on time and ready to go
• Demonstrate an exceptional attention to detail and can communicate effectively with peers and supervisors
• Express interest in taking on new responsibilities and take the initiative to learn new skills
• Uphold GoDog RTP's Code of Conduct and positively contribute to team culture and teamwork

What We Offer

• Dental and vision benefits kick in shortly after your start date
• At 90 days, you're eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits become available to full-time teammates
• After one year, you can join our DigIn Shared Ownership Program — because we believe the people who build Digs Dog Care Resorts should share in its success
• Many locations offer teammates discounted DayPlay as a little extra perk

The Pay Range For This Role Is 14.50 - 16 USD per hour(GoDog RTP)