PACE Referrals and Communication Manager
The PACE Referral and Communications Manager at NeighborHealth is responsible for overseeing the referral, communications, and call center functions within a PACE organization.
Key Responsibilities
- Manage and oversee the PACE Referrals and Communications Department and its staff.
- Supervise the PACE referral process from intake through coordination with care teams.
- Lead the PACE Call Center, ensuring high-quality customer service and communication.
- Collaborate with Interdisciplinary Teams (IDTs), PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services.
- Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization.
- Develop, implement, monitor, and revise protocols for centralized call management.
- Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness.
- Ensure timely, accurate, and professional communication across departments and with external stakeholders.
Core Skills and Competencies
- Leadership and team management
- Referral and care coordination
- Call center operations management
- Process improvement and protocol development
- Cross-functional collaboration
- Customer service and stakeholder communication
- Healthcare operations and resource management
Salary
Starting at $89,440 up to $137,280 based on experience.
EEO & Accommodation Statement
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
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According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.