PA HC ASSOC II (20 HRS/WK, MORNING SHIFT)

Responsibilities

• Patient Registration: Accurately collect, analyze, and record all required demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes. Ensure timely and accurate electronic entry of information into the system.
• Insurance and Compliance: Verify patient insurance coverage, including Medicare and Medicaid. Ensure compliance with payer requirements for medical necessity and precertification. Perform third-party eligibility and benefit verification to secure accurate payment.
• Customer Service: Provide exceptional customer service with a concierge-style approach. Interact compassionately with patients and their representatives, addressing their needs and explaining hospital revenue cycle expectations, payment options, and financial responsibilities.
• Specimen Processing and Phlebotomy: Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings as required. Verify specimen identification and labeling, ensuring specimens are delivered to the appropriate department within required time limits.
• Documentation and Record Management: Prepare and distribute required forms, documents, and reports. Maintain accurate patient records and ensure compliance with EMTALA, HIPAA, and other applicable regulations.
• Problem Solving and Analysis: Analyze and resolve issues related to registration, insurance, and patient access. Use hospital resources to determine financial responsibilities and address any coverage concerns.
• Training and Support: Assist in the training of new personnel and support other healthcare staff as needed. Attend all advanced registration classes and mandatory department meetings.
• Administrative Support: Sort and distribute mail and faxes. Conduct reminder calls for patient appointments and pre-register scheduled patients. Manage transportation of patients within the hospital as needed.
• Community and Specimen Collection: Assist with community health screenings, employee health physicals, and other departmental needs. Confirm specimen acceptability requirements and ensure accurate collection and delivery.
• General Assistance: Escort patients to exam rooms, take vital signs, and assist with procedures and diagnostic tests. Maintain logs of patients and procedures and perform other duties as requested.

  Qualifications

  • High school diploma or equivalent required.
  • Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist.
  • Additional education or certification in medical terminology, healthcare administration, or a related field is preferred.
  • Certifications in healthcare administration or patient access are a plus.
  • Certified Phlebotomy Technician (CPT) preferred, but not required.

    Benefits

    • Compensation: Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training.
    • Premium pay: Shift differential.
    • Opportunity for annual increases based on performance.
    • Health and welfare benefits: Medical, dental, vision, life, and Short- and Long-Term Disability.
    • Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
    • Defined contribution retirement plans with employer match and other financial wellness programs.
    • Employee Health Requirements: Exposure/Sensory Requirements, Protective Clothing Required, Environmental Factors & Special Hazards.
    • Pay Range: USD $18.83 - USD $23.00 /Hr.